Bilingual Patient Scheduling Coordinator

Bilingual Patient Scheduling Coordinator Base Pay Range

$40,000.00/yr - $48,000.00/yr

This range is provided by USA Vein Clinics, Vascular, Fibroid and Oncology Centers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we've grown into the nation's largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care, close to home. We’re building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we’re even more excited about what’s ahead, and the team we’re building to get there.

We look forward to meeting you!

• 🚀 Rapid career advancement
• 💼 Competitive compensation package
• 🤝 Positive, team‑oriented environment
• 🏥 Work with cutting‑edge technology
• 🌟 Make a real impact on patients’ lives
• 📈 Join a fast‑growing, mission‑driven company

Are you a persuasive and results‑driven call center professional? As a Bilingual Patient Scheduling Coordinator – Patient Engagement & Retention, you will play a vital role in connecting patients with essential medical care. In this fast‑paced, target‑driven environment, you will engage with potential and existing patients, overcome objections, and confidently schedule appointments.

No medical experience? No problem! We provide comprehensive training to ensure you feel confident in assisting patients effectively.

• Location:
  
  Northbrook, IL
• Schedule:
  
  Full‑time, Monday through Friday, eight‑hour shifts from 6:30 AM - 7:00 PM (flexibility required)
• Bilingual
  
  Required:
  
  English & Spanish
• Compensation: $20-$23hr based on experience and qualifications

• Handle inbound and outbound calls in a high‑volume environment.
• Use persuasive communication techniques to overcome objections and secure patient appointments.
• Present a positive, professional, and energetic approach to patients.
• Meet and exceed key performance metrics (KPIs) related to scheduling and retention.
• Educate patients on services, benefits, and appointment details.
• Proactively follow up with patients to ensure continued care and appointment attendance.
• Resolve patient concerns efficiently while maintaining a high level of customer service.
• Accurately enter patient information and schedule appointments in the system.
• Work collaboratively with the team to drive patient engagement and retention.
• Adhere to scripts, decision trees, and compliance protocols.
• Additional duties as required.

• High‑volume inbound/outbound call experience.
• Persuasive communication skills to overcome objections and secure appointments.
• Positive, professional, and energetic patient interaction.
• Ability to meet and exceed KPIs related to scheduling and retention.
• Capability to educate patients on services, benefits, and appointment details.
• Proactive follow‑up skills to ensure continued care and attendance.
• Efficient resolution of patient concerns with high customer service.
• Accurate data entry and appointment scheduling skills.
• Team collaboration to drive engagement and retention.
• Adherence to scripts, decision trees, and compliance protocols.
• Other duties as required.

• Health insurance (medical, dental, vision)
• Retirement Plan
• Paid time off (PTO) (vacation, sick)