Senior Coordinator Marketing and Social Media; Hybrid - Faculty Practice Plan

Scheduled Hours

40

The Senior Communications Coordinator for Clinical Operations plays a critical role in planning, developing and executing communications strategies that support WashU Medicine’s clinical operations. This role serves as a bridge between clinical leadership, patient-facing teams and stakeholders, translating complex clinical and operational information into clear, engaging content. The Senior Communications Coordinator helps to maintain WashU Medicine’s reputation, fosters alignment across teams and ensures consistency, clarity, and impact in internal and external messaging.

• Develop, write and execute communication plans in support of clinical operations initiatives, including but not limited to process changes, patient service updates, quality improvement, new program launches and policy changes.

• Create, write, edit, and proofread content for various channels (e.g., newsletters, email updates, website, intranet, digital signage, social media, internal memos) that is accurate, timely, and aligned with WashU Medicine’s voice and brand.

• Serve as communications liaison between clinical operations leadership and stakeholders.

• Coordinate with marketing, media relations, and digital teams to develop creative assets (graphics, infographics, slide decks) and manage workflows to meet publication deadlines.

• Assist with crisis communications or urgent operational communications (e.g. service interruptions, clinical policy changes) ensuring messaging is clear, accurate, and timely.

• Uphold consistency in messaging, branding, and adherence to institutional policies (including confidentiality, compliance, HIPAA as relevant).

• Develop, write and maintain clinic based patient education materials.

• Perform other duties as assigned.

Job Location/Working Conditions

• Normal office environment
• Hybrid

• Typically sitting at desk or table
• Ability to move to on and off-campus locations

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Bachelor's degree - Communications

No specific certification/professional license is required for this position.

Marketing (5 Years)

Not Applicable

A driver's license is not required for this position.

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Master's degree

No additional certification/professional licenses unless stated elsewhere in the job posting.

No additional work experience unless stated elsewhere in the job posting.

Content Creation, Cross-Functional Communications, Digital Marketing Campaigns, Digital Marketing Platforms, Digital Marketing Tools, Editing Software, Effective Written Communication, Electronic Marketing, Front End Web Design, Interpersonal Communication, Marketing Liason, Marketing Strategies, Microsoft Office, Oral Communications, Print Media Design, Problem Solving, Project Communications Management, Public Relations (PR), Self-Starter, Social Media Management, Vendor Engagement

G11

$53,100.00 - $90,600.00 / Annually The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

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