Program Manager, Behavioral Health

Overview

We’re Excited You’re Here!

Looking to join a compassionate community dedicated to providing exceptional mental health outcomes? Community Reach Center is that place. We prioritize empowering individuals living with mental health conditions, engaging with partners to make a lasting impact, and caring for our team on a personal level. Our mission is to enhance community health through evidence-based practices and convenient service locations, ensuring the well-being of our consumers and communities.

At Community Reach Center, we offer more than just a job – we provide an experience that nurtures personal and professional growth. Join us and gain the skills to pursue your dreams while finding fulfillment within our team!

Employee’s First Approach –

At Community Reach Center, we prioritize an exceptional employee experience. We know that it’s imperative to prioritize our employees needs first, so they can be their best selves for the mission we serve. We’re eager to work with passionate, forward-thinking, talented, team members.

The Perks –

We also believe our employees deserve an exceptional compensation and benefits package.

• Competitive compensation
• 401K with matching
• Wellness Program
• Health Insurance Reimbursement Allocation
• Medical, dental, and vision insurance
• Internal Opportunities & Free trainings
• Shift differential pay when applicable
• Bilingual stipend pay
• 24/7 Employee Assistance Program to support mental health and a balanced lifestyle
• Opportunity for cross-licensure sponsorship if eligible & applicable
• Healthy Work Life Balance
• Excellent PTO & Paid Holiday
• Tuition Reimbursement
• Loan Forgiveness options including National Heath Service Corps, Colorado Health Service Corps and Public Student Loan Forgiveness.

About the Role: The Program Manager, Outpatient Services (“Manager”) is a pivotal leader within Community Reach Center’s Outpatient Services Division. Under limited supervision, the Manager oversees the development, implementation, and administration of clinical programs that utilize evidence-based and evidence-informed approaches to support individuals with behavioral health needs. This role emphasizes program development, staff growth, and strategic expansion of services to meet community needs.

The Manager fosters a culture of continuous improvement, ensuring compliance with organizational goals and industry standards while advocating for client-focused care.

Essential Functions:

Program Development and Growth:

• Lead the design, implementation, and evaluation of clinical programs to address behavioral health needs effectively.
• Develop long- and short-term strategic goals for program expansion, aligning with organizational objectives.
• Collaborate with local and state policymakers, community leaders, and providers to assess community needs and introduce innovative programming.
• Monitor and adjust program models to maintain relevance and effectiveness, using data-driven approaches.

Staff Development and Leadership:

• Train, mentor, and evaluate team members to ensure high-quality service delivery and professional growth.
• Promote a culture of continuous learning, encouraging staff to pursue opportunities for development and advancement.
• Oversee recruitment, selection, and onboarding of new team members to build a cohesive and skilled workforce.
• Provide regular coaching and feedback to staff, utilizing catalytic coaching techniques to enhance performance.

Operational Excellence:

• Establish and monitor customer service standards to ensure a client-centered approach in all interactions.
• Ensure compliance with medical record standards, case management practices, and regulatory requirements.
• Conduct audits and quality assurance reviews to uphold organizational and industry standards.
• Maintain and manage program budgets, ensuring optimal allocation of resources.

Direct Client Support:

• Provide consultation and direct care to clients using evidence-based best practices, as needed.
• Advocate for appropriate services and interventions to support client progress and well-being.

• Master's degree in Psychology, Social work, Sociology, or a directly related field is required
• LPC, LP, LCSW, or LMFT…