Systems Administrator

Looking to join a compassionate community dedicated to providing exceptional mental health outcomes? Community Reach Center is that place. We prioritize empowering individuals living with mental health conditions, engaging with partners to make a lasting impact, and caring for our team on a personal level. Our mission is to enhance community health through evidence-based practices and convenient service locations, ensuring the well-being of our consumers and communities.

At Community Reach Center, we offer more than just a job – we provide an experience that nurtures personal and professional growth. Join us and gain the skills to pursue your dreams while finding fulfillment within our team!

At Community Reach Center, we prioritize an exceptional employee experience. We know it’s imperative to prioritize our employees needs first, so they can be their best selves for the mission we serve. We’re eager to work with passionate, forward-thinking, talented, team members.

We also believe our employees deserve an exceptional compensation and benefits package.

• Competitive compensation
• 401K with matching
• Wellness Program
• Health Insurance Reimbursement Allocation
• Medical, dental, and vision insurance
• Internal Opportunities & Free trainings
• Shift differential pay when applicable
• Bilingual stipend pay
• 24/7 Employee Assistance Program to support mental health and a balanced lifestyle
• Opportunity for cross-licensure sponsorship if eligible & applicable
• Healthy Work Life Balance
• Tuition Reimbursement
• Loan Forgiveness options including National Heath Service Corps, Colorado Health Service Corps and Public Student Loan Forgiveness.

The Systems Administrator II (“Administrator”) is an integral member of Community Reach Center’s Information Technology (“Division”) Division. The Administrator administers the computer, network, and phone infrastructure supporting all staff at multiple locations and in the community. The Administrator cooperates with vendors and service providers while supporting multiple systems including but not limited to, Office 365, SharePoint, Microsoft Azure, Citrix, anti-virus, updates, and backups.

Additionally, the Administrator will have other duties and responsibilities as determined from time to time by the Director of Information Technology.

• Monitors and responds to tickets from the Zendesk ticketing system.
• Develops and implements intermediate automation scripts to help with common functions or system operations.
• Act as a point of escalation for Tier I/II helpdesk teams to resolve complex technical issues.
• Manage and maintain the Azure infrastructure including server performance, Entra (AAD), licensing, and conditional access policies.
• Manage windows autopilot for automated device provisioning, while developing and maintaining standardized Windows 11 images, applications, and patches.
• Monitors project deadlines to ensure tasks are completed on time and accurately.
• Create, update, and maintain detailed technical documentation, standard operating procedures (SOPs), and knowledge base articles.
• Monitor and manage VDI performance, machine catalogs, delivery groups, image-automation, and troubleshooting complex user session connectivity issues.
• Executes and maintains on-site backups for local and cloud systems.
• Monitor and handle routine Meraki network and Zoom IP phone administration tasks.
• Propose and implement security best practices using Azure RBAC, Key Vault, and Defender.
• Utilize AI-driven tools to automate routine system administration tasks, enhance operational efficiency, and improve overall productivity across IT systems and workflows.
• Responsible for reviewing, analyzing, and documenting security incidents to ensure timely response, root cause identification, and implementation of corrective actions to mitigate future risks.
• Assists in developing short and long-term goals for the team that are consistent with program and organizational goals.

• Bachelor’s Degree in Computer science or directly related field is required.
• A lesser degree may be acceptable based on a minimum of three additional years of experience in similar hardware and software…