Store Protection Specialist

General Purpose

This position provides a visible presence at the store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The Specialist makes eye contact, smiles, and greets all customers in a prominent, courteous, and friendly manner, deterring opportunity for theft by demonstrating a command presence in a company‑issued vest or required black attire. The Specialist monitors the Code 50 package inspection policy, walks the sales floor to identify and address potential theft indicators, and works with store leadership to ensure compliance with loss prevention directives and minimize operational shortage.

The Specialist must embrace company values and protect the store treasure.

• Maintain a safe and secure environment by practicing and promoting safety behaviors.
• Provide visible command presence at entrances and on the sales floor in company‑issued vest or required black attire.
• Remove clutter and ensure clear egress to emergency exits.
• Provide excellent customer service by greeting customers, making eye contact, smiling, and answering questions in a friendly and courteous manner.
• Treat all customers and associates with respect and demonstrate courtesy, friendliness, and professionalism.
• Engage with internal and external partners, including scheduled district meetings and training sessions.
• Support loss prevention initiatives and perform other duties as assigned.
• Represent and support the company brand at all times.

• Deliver outstanding customer service and demonstrate respect to all stakeholders.
• Recognize associates through company recognition programs.
• Build and maintain relationships with store team members.
• Provide training and education on shortage reduction initiatives.

• Monitor entrances and sales floor to identify suspicious behaviors.
• Collect theft indicators and use intelligence to impact shortage trends.
• Communicate findings to store and loss prevention leadership.
• Adhere to company policy for external theft response.
• Execute best practices to maximize productivity while minimizing steps and touches.

• Increase store awareness on effective processes to reduce operational shortage.
• Train and educate associates on checkout procedures and shortage reduction initiatives.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• High school education or equivalent required; AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active security guard license preferred.
• Ability to work effectively in a fast‑paced environment.
• Strong communication skills.
• Ability to build and maintain relationships with the store team.
• Excellent customer service skills.
• Proven ability to resolve conflict.
• Compliance with all applicable federal and state laws and regulations for security positions, including background screening, physical examination, fingerprinting, and drug/alcohol testing.

• Consistent timeliness and regular attendance.
• Spend up to 100% of working time standing, walking, and moving around store.
• Raise or lower objects more than 25 lbs. from one level to another.
• Bend, stoop, or crouch regularly as required by daily business needs.

None

This job description is a summary of the primary duties and responsibilities of the position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We are committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental, or developmental…