BMW Genius​/Product Specialist

Position: BMW Genius / Product Specialist

BMW Genius / Product Specialist

Hendrick Automotive Group

Location:

10720 Northlake Auto Plaza Blvd, Charlotte, North Carolina 28269

Summary

Responsible for explaining and demonstrating vehicle features and technology to customers at the beginning of the sales process.

Essential Duties and Responsibilities

• Greets customers and determines make, type, and quality of vehicle desired
• Educates customer on current product line options and basic product specifications
• Provides product information (brochures) for customers when requested
• Demonstrates vehicle features and technology to customer
• Educates customer on optional equipment available for purchase
• Answers questions about the vehicle, technology, and features
• Conducts test drives
• Conducts facility tours (service, parts)
• Conducts training classes for current customers on technology
• Provides assistance to customers as needed
• Works closely with salesperson
• Supports sales team as needed
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education

• GED
• High School Diploma
• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree

Field of Study/Work Experience

• Accounting
• Automotive
• Business
• Human Resources
• Information Technology

Desired Work Experience

• Up to 3 years
• 3-5 years
• 5+ years

Education/Experience

Previous sales and/or customer service experience desired. Advanced technology skills.

Certificates and Licenses

• Valid Driver’s License
• Automobile Salesperson License

Computer Skills

Basic computer skills to utilize timekeeping system. Ability to learn web‑based applications for customer management.

Communication Skills

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands

Employee is regularly required to talk or hear. Frequently required to stand, walk, and sit.

Environment Demands

Duties are performed throughout the premises, both indoors and outdoors and on customer test drives. Due to the nature of the position, employee may be exposed to various work environments and required to perform a variety of tasks. Heavy standing work. Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments.

Core

Values

• Servant Leadership
• Teamwork through Trust & Respect
• Integrity
• Commitment to Customer Enthusiasm
• Passion for Winning
• Accountability at All Levels
• Commitment to Continuous Improvement

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://(Use the "Apply for this Job" box below). Your Rights
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Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Information Technology

Industries:
Motor Vehicle Manufacturing

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