Customer Service Representative

Customer Service Representative (CSR)

Full‑time position located on‑site with competitive pay, performance‑based incentives, and excellent benefits.

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
• Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

• High School Diploma or GED
• Must have a valid driver's license and reliable vehicle

• Cash Handling, Sales, or Customer Service experience

On‑Site

Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.

• Health and Well‑Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance
• Up to 3% 401(k) Match
• Paid Time Off (16 days per year after one full year, cash back for unused time)
• Paid Holidays
• Annual Raises and Performance Bonuses
• Monthly Incentive and Employee Referral Bonuses
• Participation in Charitable Campaigns