Customer Service Representative

Job Location:

Northport Branch - Northport, AL 35476
Position Type:
Full Time
Education Level: High School Diploma/GED

Job Shift: Day
Job Category:
Banking

At Bryant Bank, we aspire to provide legendary service to our customers. The Customer Service Representative builds relationships with bank customers and provides a variety of financial services to meet customer needs.

• Discuss goods or services information with customers or patrons
• Advise customers on the use of products or services
• Analyze information and evaluate results to choose the best solution and solve problems
• Recommend products or services to customers
• Promote products, services, or programs
• Open accounts, execute sales, or other financial transactions
• Handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiate with others
• Use relevant information and judgment to determine whether events or processes comply with laws, regulations, or standards
• Maintain a work area that ensures the safety of all negotiables and confidential records
• May assist with completion of loan applications
• Performs other related duties as assigned

• Knowledge and skills in customer and personal service, including customer needs assessment and meeting quality standards
• Organizing, planning, and prioritizing work—developing specific goals and plans to prioritize, organize, and accomplish work
• Integrity—honest and ethical conduct
• Attention to detail—careful and thorough in completing work tasks
• Relationship building—developing constructive and cooperative relationships with others and maintaining them over time
• Communication—ability to communicate information and ideas in speaking and writing so others understand

• Accountability:
  Accepts individual responsibility for personal work performed; basic awareness of performance expectations; performs duties with limited guidance.
• Collaboration:
  
  Works with project team members; volunteers to assist others; contributes to group discussions.
• Customer Service:
  Exchanges information appropriately; resolves simple problems, questions, or complaints; directs complex issues to appropriate persons; asks for guidance in difficult situations.
• Decision-Making:
  Exercises good judgment in straightforward situations; understands when to make decisions independently versus when to seek advice; occasionally seeks guidance when faced with adversity.
• Organizational Awareness:
  Demonstrates general knowledge of the organization and its policies; stays current with organizational programs and policies; understands the company's structure; key departments/functions.
• Self-Management:
  Adheres to goals and deadlines set by supervisor; allocates time to meet goals and complete assigned work; takes on new or additional responsibilities when asked.

• High school diploma or GED required

• Minimum one year of customer service experience required
• Preference for proven work experience in a similar role or in a financial institution

• Must be able to lift up to 15 pounds at times
• Prolonged periods sitting at a desk and working on a computer