Senior Manager, Solution Consulting - Security and Identity

Overview

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Senior. Manager, Solution Consulting – Security & Identity leads an organization of managers and technical experts dedicated to helping customers reduce risk, strengthen identity governance, and modernize security operations. This is a first line leadership role, reporting to the SC Director of Solution Consulting for Security & Identity, responsible for developing high-performing solution consultants who partner with Sales to deliver outcomes that resonate with both technical and executive stakeholders.

This leader ensures the team can translate complex security and identity challenges—across access, risk, and governance—into differentiated, business-aligned solutions. A career-defining opportunity to shape Service Now's Security GTM strategy from the ground up — ideal for leaders who want to build, not just inherit.

• Build a high-performing, scalable team aligned to business demand, ensuring thoughtful hiring, rapid ramp, and sustained performance as the organization grows.

• A high-performing, well-coached Security & Identity Solution Consulting team.

• Strong credibility with Sales and customer security stakeholders.

• Consistent delivery of risk-focused, outcome-driven security solutions.

• Improved deal quality, win rates, and consultant development.

People Leadership & Development

• Lead, coach, and develop a team of highly technical Solution Consultants — building both consultative depth and the ability to translate technical capabilities into business value.
• Set clear performance expectations, provide regular coaching, and support career progression.
• Build a sales-driven, high-accountability culture centered on continuous skill development in a rapidly evolving security market. This is a fast-paced, build-phase team that values ownership, initiative, and adaptability. Leaders who are comfortable operating with autonomy and driving outcomes will be well positioned to succeed.

Sales Partnership & Deal Execution

• Partner closely with Sales leadership to support pipeline execution and revenue goals in the Security & Identity portfolio.
• Ensure high-quality customer engagements across discovery, solution design, demonstrations, and executive briefings.
• Serve as an escalation point for complex or high-risk deals, ensuring solutions align to customer security and compliance needs.

Security & Identity Solution Leadership

• Guide the team in positioning identity, access, and security capabilities in the context of business risk, regulatory pressure, and operational efficiency.
• Ensure Solution Consultants can clearly articulate value around identity governance, access controls, risk reduction, and security automation.
• Ensure consistent delivery of high-quality POVs and POCs, with the flexibility to step in and lead customer engagements directly when complexity, strategic priority, or team capacity requires.
• Stay current on security and identity trends, threats, and regulatory considerations to inform customer conversations.

Operational Excellence

• Manage team capacity, territory coverage, and prioritization to support the business effectively.
• Drive consistency in security solution messaging, demonstrations, and engagement models.
• Use data and performance insights to improve productivity, deal effectiveness, and customer outcomes.

Cross-Functional Collaboration

• Partner with Product, Security, Enablement, and Marketing teams to share field insights and improve solution readiness.
• Provide structured feedback based on customer and market signals to…