Senior Director Operations

Overview

The Senior Director of Operations provides operational leadership across DCH Health System and serves as a senior administrative leader at Northport Medical Center. The position supports the Chief Operating Officer in ensuring effective day-to-day operations at Northport, facilitating collaboration across departments, resolving operational barriers, and advancing organizational priorities.

The Senior Director also has direct system-wide responsibility for designated clinical and support services, ensuring consistent performance, quality, financial stewardship, workforce effectiveness, and service excellence across DCH facilities.

Areas of Direct Responsibility - The Senior Director provides system-wide leadership and oversight for:

• Environmental Services
• Food and Nutritional Services
• Security
• Laundry Services
• Pastoral Care
• Rehabilitation and Therapy Services
• Behavioral Health Services

Operational Leadership

• Serve as a visible senior administrative leader at Northport Medical Center and support effective day-to-day hospital operations.
• Partner with nursing, medical staff, clinical, and administrative leaders to identify and resolve operational issues.
• Facilitate coordination across departments to improve patient flow, service delivery, patient experience, and operational efficiency.
• Escalate significant operational, safety, workforce, physician, or patient concerns to the COO and other appropriate leaders.
• Support implementation of system strategic and operational priorities at Northport Medical Center.
• Represent Administration on committees, initiatives, and special projects as assigned.

System-Wide Departmental Leadership

• Provide direct leadership and accountability for assigned departments across DCH Health System.
• Establish consistent expectations, performance standards, and operating practices across facilities.
• Coach and develop department leaders and hold leaders accountable for operational, financial, quality, workforce, and service outcomes.
• Evaluate staffing models, productivity, workflows, resource utilization, and organizational structures.
• Identify opportunities to standardize services, improve efficiency, reduce unnecessary variation, and strengthen collaboration across facilities.
• Ensure appropriate coordination between system-wide departments and local hospital leadership.

Performance & Financial Management

• Establish and monitor key performance indicators for assigned departments, including quality, patient experience, workforce, productivity, and financial performance.
• Develop and implement corrective action plans when performance does not meet expectations.
• Provide oversight of departmental operating and capital budgets in collaboration with department leaders and Finance.
• Monitor labor, productivity, supplies, purchased services, contracts, and other significant expenses.
• Identify opportunities for cost reduction and operational improvement while maintaining quality, safety, and service.
• Support annual operating and capital planning for assigned areas.

Quality, Safety & Regulatory Compliance

• Promote a culture of quality, safety, accountability, and continuous improvement.
• Ensure assigned departments maintain compliance with applicable regulatory, accreditation, and organizational requirements.
• Partner with Quality, Patient Safety, Infection Prevention, Risk Management, Compliance, Human Resources, and other leaders to address identified concerns.
• Ensure corrective actions resulting from audits, surveys, safety events, or performance reviews are completed and sustained.

Leadership & Organizational Effectiveness

• Develop high-performing leaders and promote a culture of collaboration, accountability, and service.
• Partner with Human Resources on recruitment, retention, succession…