Bilingual Customer Service Representative

is the leading provider of international virtual phone numbers and call forwarding services. Established in 2002 and headquartered in California, we specialize in leveraging cutting-edge technology to deliver world-class telecommunications solutions. Renowned for our innovation and reliability, we empower businesses with state-of-the-art communication tools. Many of our earliest clients continue to trust and utilize our services, reflecting our dedication to quality and customer satisfaction.

The Customer Service Representative ensures successful customer onboarding and continuing satisfaction by proactively identifying customer needs and responding to first-line requests. The Customer Service Representative will build rapport with key contacts and maintain a high quality of service with quick response time.

• Educate customers on services and web-based user interface
• Handle inbound/outbound calls and emails from existing and potential new customers
• Follow up with internal departments to expedite customer requests
• Analyze and respond to customer inquiries
• Open and process tier one support tickets
• Assist existing customers with billing and service issues
• Identify business opportunities and refer to sales team
• Previous customer service experience is valued
• Self-directed and proactive with ability to prioritize and multitask
• Comfortable with numbers, basic math, customer interaction and Microsoft Office Suites
• Excellent time management and organization
• Superb communication skills, with excellent listening ability
• Can write concise, effective business emails
• Able to resolve challenges and escalations with diplomacy
• Detail-oriented
• Customer-focused with the ability to maintain a positive attitude
• Eagerness to learn and grow as a professional
• Prior experience with Sales Force or other CRM platforms, preferred
• Able to excel in a fully digital, tech-driven environment
• Above average typing speed and accuracy
• Bilingual applicants are highly desired
• AA or BA/S degree is appreciated
• Must be able to work one weekend day per week, some holidays, and potentially early mornings or evenings