Customer Support Representative - Nights

Kelly Services, Inc.

-  -  - Responsibilities:
Working within a group inbox to provide timely responses to customer orders, RFQs and all other inquiries.;
Professional communication with customers, both internal and external, via phone and email.;
Prioritizing customer response by level of urgency.;
Checking inventory daily for incoming repair parts and owed cores from customers.;
Customer Core Management:
Enter repair management orders, track, monitor, and send repair status updates, issue repair quotes, and facilitate the return of customer's part to the customer or provide an exchange unit.