IDD​/MI Administrator

Harbor Homes is hiring an Administrator!

Harbor Homes is a Cardinal Senior Living facility located at 2689 Vulcan St, Norton Shores, MI 49444.

Cardinal Senior Living is redefining senior care by creating intimate, home‑like communities where staff and residents interact like family. Committed to growth and innovation, we are focused on maintaining the highest standards of care, compassion, dignity, and safety for our residents.

The IDD Administrator is responsible for the overall leadership and operation of a community serving individuals with intellectual and developmental disabilities and mental illness. This role oversees all departments, ensures regulatory compliance and person‑centered care, and maintains staffing and operational stability. The Administrator holds full responsibility for program operations, risk management, external partnerships, and the community’s financial performance, ensuring sustainable, high‑quality care delivery.

• Provide overall leadership and operational oversight for all IDD/MI programs within the community, ensuring safe, consistent, and person‑centered service delivery.
• Oversee all departments, ensuring alignment with regulatory requirements, staffing models, and operational expectations.
• Maintain full accountability for community operations, including census stability, staffing capacity, and service continuity.
• Serve as the primary point of coordination between staff, individuals served, families/guardians, CMH partners, vendors, and regulators.
• Lead with a person‑centered, trauma‑informed approach that prioritizes dignity, autonomy, and individualized support.

• Ensure full compliance with HCBS requirements, state licensure standards, and community mental health regulations.
• Lead all licensing reviews, audits, and surveys, proactively addressing deficiencies to prevent recurrence.
• Oversee incident reporting processes, ensuring all incidents are documented and submitted within required regulatory timelines.
• Maintain oversight of policies, procedures, and documentation standards across programs.

• Ensure staffing ratios are consistently met across all programs and shifts.
• Oversee staff training, certification, and re‑certification compliance, maintaining ≥98% completion rates.
• Provide leadership and coaching to supervisors and department leaders, addressing performance issues and ensuring accountability. Support hiring, onboarding, and retention efforts in collaboration with HR and corporate partners.
• Maintain responsibility for community P&L, including budgeting, expense management, and operational decision‑making.
• Understand and manage the financial impact of census, staffing levels, and service utilization.
• Partner with referral sources and CMH entities to support appropriate intakes, timely placements, and sustainable program growth.
• Use data and operational metrics to make informed, risk‑aware decisions that support long‑term stability.

• Establish and maintain regular communication cadence with CMH partners, families, and key stakeholders.
• Communicate clearly, calmly, and effectively during high‑stakes or high‑pressure situations.
• Build trust through consistency, follow‑through, and fair leadership practices.
• Perform other duties as assigned.

• Strong working knowledge of IDD regulations, HCBS services, and community mental health standards.
• Ability to lead multiple programs and teams while maintaining compliance and service quality.
• Strong decision‑making and problem‑solving skills, particularly in high‑risk or compliance‑driven environments.
• Clear, structured communicator with the ability to explain complex regulatory and operational concepts.
• Financial and operational acumen, including budgeting and census/staffing management.
• Proficiency in Microsoft Office.
• Experience with Snap Schedule, ADP, Point Click Care  (PCC), and ALIS highly preferred.

• High school diploma or equivalent (required).
• Bachelor’s degree in Business Administration or related field (preferred).
• 3+ years of senior living, long‑term care, or IDD/MI leadership experience.
• 1+ year of departmental or multi‑team leadership experience.
• Licensed Practical Nurse (LPN) license (preferred).

• Ability to read, write, speak and understand the English language.
• Ability to walk, stand, bend, and sit as required in a residential care environment.
• Ability to respond on‑site and on‑call as needed.
• Ability to maintain documentation, confidentiality, and compliance standards.
• Ability to operate computer systems, scheduling platforms, and communication tools.

Cardinal Senior Living LLC is an Equal Opportunity Employer.