Desktop Support Technician Job Norton Shores area,Michigan USA,IT/Tech

At Compucom Staffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is looking for a qualified Desktop Support Technician to support the team onsite in Norton Shores, MI. This technician will work as part of a rotating on call schedule.

Duties and Responsibilities:

Be able to account for work using visual task board, Service Now Ticket System, and during regular team stand up meetings
Repair, test, image, and clean PC's, laptop, monitors, printers, and other related hardware
Maintain, analyze, and troubleshoot software and computer peripherals
Ability to setup, configure, and add all hardware
Experience with asset management
Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
Ensure that all tickets requiring follow up work and / or calls receive appropriate attention
Assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment
Perform backup, recovery, and security procedures both planned or during emergency
Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
Assist with diagnoses of network hardware and performance problems
Perform approved installation, configuration, and maintenance of physical network
Perform network system administration task both planned or during emergency
Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer site
Back up and burn end user data
Assist in developing and documenting improvements to current processes
Assist other coworkers in resolution of end users' technical issues across the program
Assist Site Leader in the execution of established processes and escalations
Diagnose shop floor pc deployment

Skills and

Qualifications:

Minimum 1 to 3+ years of experience supporting PC Hardware and software
Must possess solid desktop fundamentals with experience in Power Shell, Intune, and system administration
Working experience or strong understanding of enterprise technologies (Office
365, Win
10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
Experience working in enterprise environment
Ability to handle multiple projects
Uses a confident, positive attitude to deliver great customer experiences and to be invigorated by constant personal interaction
High energy candidates are desired given fast-paced environment
Deep understanding of diagnosing, troubleshooting, replacing PC / laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers)
Get work done independently; availability to work scheduled hours
Ability to work with strong personalities
Trusted to work proactively given limited site IT Leadership
Energetic, professional, heads-down, social, and process driven personality works well in this environment

Wage Range:

The rate for this position is between $17.25 - $23.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up…