Desktop Support Technician

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our client is looking for a qualified desktop support technician to support the team onsite in norton shores, mi. This technician will work as part of a rotating on call schedule.

• be able to account for work using visual task board, servicenow ticket system, and during regular team stand up meetings
• repair, test, image, and clean pc's, laptop, monitors, printers, and other related hardware
• maintain, analyze, and troubleshoot software and computer peripherals
• ability to setup, configure, and add all hardware
• experience with asset management
• install, move, add, and change. Large imac events expected for client printer migration and pc refreshes
• ensure that all tickets requiring follow up work and / or calls receive appropriate attention
• assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment
• perform backup, recovery, and security procedures both planned or during emergency
• follow established procedures to detect, diagnose, and accurately report outage of critical site applications
• assist with diagnoses of network hardware and performance problems
• perform approved installation, configuration, and maintenance of physical network
• perform network system administration task both planned or during emergency
• comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer site
• back up and burn end user data
• assist in developing and documenting improvements to current processes
• assist other coworkers in resolution of end users' technical issues across the program
• assist site leader in the execution of established processes and escalations
• diagnose shop floor pc deployment

• minimum 1 to 3+ years of experience supporting pc hardware and software
• must possess solid desktop fundamentals with experience in powershell, intune, and system administration
• working experience or strong understanding of enterprise technologies (office
  365, win
  10 professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
• experience working in enterprise environment
• ability to handle multiple projects
• uses a confident, positive attitude to deliver great customer experiences and to be invigorated by constant personal interaction
• high energy candidates are desired given fast-paced environment
• deep understanding of diagnosing, troubleshooting, replacing pc / laptop hardware internal components (motherboard, hard drives, ram, cpu), and understanding of troubleshooting pc software (windows blue-screen, outlook, connect network printers)
• get work done independently; availability to work scheduled hours
• ability to work with strong personalities
• trusted to work proactively given limited site it leadership
• energetic, professional, heads-down, social, and process driven personality works well in this environment

the rate for this position is between $17.25 - $23.00 per hour , unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

• medical insurance
• dental insurance
• vision insurance
• life insurance
• ad&d insurance
• disability plans
• employee assistance program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• fsa/hsa pre-tax benefits

the compensation and benefits information is…