Resident Services Coordinator

Purpose of This Position

Oversee all services required to satisfy the resident service plan – including but not limited to medical/clinical aspects of care. Assure delivery of service in compliance with the licensing rules. Responsible for overall operation of the house in the absence of the Administrator. Works directly with the Administrator to assure goals and objectives of this living center are satisfied. Assure ultimate quality service delivery to each resident.

Direct care of the physical needs of residents of this living center.

Education and experience relevant to working with frail elderly, as well as elderly having dementia. L.P.N. preferred. Must maintain current Michigan licensure or registration, as well as current first-aid and CPR certification. Course work or experience in gerontology or geriatrics. Combined nursing and management experience. Compassion for serving our resident population. Innovative and creative thinking processes. Very good communication skills: both verbal and written – including electronic communication via email and Electronic Care Plans.

Strong leadership and motivational skills for effective staff supervision, training, and leadership;
Excellent clinical skills, with experience caring for persons with age related health concerns including dementia. Experience and training in medication management and ability to educate staff. Exemplary time management and organizational skills. Must be able to pass the state mandated criminal background screening and random drug testing.

• Must be able to effectively utilize the technology made available to expedite the clerical functions of the position:
  
  ECP – Electronic Assessment and Care Plan; EMAR – Electronic Medication Administration Record; EMAIL – Electronic Communication; ON SHIFT – Electronic staff schedule and communication;
  Internet Search; ATMOS – e-call system

• Conduct and Coordinate the Personal Service Assessment for each resident upon residency (not more than 30 days prior to move in, or the day of move in) as well as periodic review of the Assessment throughout the resident’s stay at this living center, in accord with the guidelines of the Operations Manual. (30 days post residency, 90 days thereafter as well as when there is a change in condition, an acute episode, or hospitalization, or care and treatment in aSNF or rehab center.)
  
  Develop care plan in response to needs identified in the assessment.
• Evaluate residents’ continuing needs, condition, care, and then update plan of care as required.
• Oversee and coordinate services with outside/ancillary service providers as needed to assure individual resident needs are met: podiatry, pharmacy, home health, vision, dental, PT, etc.
• Oversee medication administration program.
• Oversee the appropriate documenting of medical history, physician’s orders, transfer and pre-residency information, EMAR, resident observation notes, and resident task completion.
• Review resident’s COMPLETE medical and social history.
• Visit residents who may be in the hospital orSNF/Rehab center to assure the resident is able to return to the living center prior to their discharge from care.
• Assures Communication of diet orders to Culinary Service Department (required for ALL residents).
• Oversees the coordination of communication with family members, physicians, therapists, counselors, etc. as needed for each resident, individually.
• Oversee proper monitoring of resident records – monitoring content, rule compliance, etc.
• Conduct weekly Safety Review of Resident Incident and Fall reports; submit report toHPM-AL Assistant Director of Clinical Operations weekly.
• Perform charting duties. Complete required medical chart forms, including any insurance forms.
• Review and evaluate all incident reports – take action to minimize impact as well as to reduce number and frequency of incidents.
• Conduct quarterly Infection Prevention Committee meetings to analyze the infections from the previous 3 months and determining a plan to prevent future infections. Assure plan is followed through on.
• Oversee pressure ulcers weekly. Assure they are measured, and those measurements are…