Office Manager, Filene Center Academic Success

Office Manager, Filene Center for Academic Success Please see Special Instructions for more details.

The federal government and the state of Massachusetts have made the decision to end the COVID-19 public health emergency. Effective June 1, 2023, the college will no longer require COVID-19 vaccinations and boosters for members of our community. Rather, we strongly recommend that everyone stay up to date on their vaccinations, including boosters, as recommended by their health care provider. While we will no longer require COVID-19 vaccinations, we strongly encourage members of our campus community to adhere to public health recommendations for vaccination to protect against COVID-19, as well as influenza and other diseases.

Posting Number:

Posting Number: 0601323

Position Title:

Position Title:

Office Manager, Filene Center for Academic Success

FLSA:

FLSA:
Non-Exempt

Job Type:

Job Type: Full-Time

Staff Term:

Staff Term: 12 Months

Staff Work Schedule (hours/dates):

Staff Work Schedule (hours/dates):
Monday-Friday 8:30am-4:30pm

Academic Year Schedule (dates):

Faculty Term:

Position Type:

Position Type:
Staff

Department:

Job Summary/Basic Function:

The Office Manager
, reporting to the Dean of Advising in Academic Affairs, maintains the efficient day-to-day operations of the Filene Center for Academic Success (located in DC/Kollett Hall), which includes Student Success Advising, Learning Supports, and Accessibility Services. The Office Manager maintains confidential student records and helps students navigate the Center’s offices, managing communications, inter-office connections, and process workflows.

This role requires sustained, independent responsibility for confidential student-related records across multiple academic support offices, primary administrative support to a standing College committee, and building-wide front-line judgment and discretion.

• Serves as the welcoming front reception point person for Kollett Hall, greeting and directing students, families, faculty, staff, and visitors — including those seeking the Life & Career Design Institute ( LCDI ), also housed in the building — to the correct person or resource.
• Helps students navigate the Center’s offices, managing dependencies and relationships among them, including reporting and faculty/staff inter-departmental communications.
• Manages the Filene Center’s email inboxes and main phone line, independently responding to inquiries that involve confidential and sensitive academic matters and making appropriate referrals.
• Serves as secretary of the Committee on Academic Standing ( CAS ), which meets weekly during the academic year: compiles agendas, manages petition intake and workflows, coordinates across offices, maintains records, and communicates decisions to students, faculty, and the Registrar’s Office.
• Coordinates logistics for Filene Center academic events and programs, including room bookings, coordinating volunteers, advertising, and production/collation of materials.
• Recruits, hires, trains, schedules, and supervises the Center’s front desk student workers, including approval of payroll and timesheets.
• Processes departmental purchasing paperwork, vendor communication, and P-card tracking and reconciliation.

• High School diploma and 3-5 years of experience or an equivalent combination of education and experience is required
• A high level of professionalism, independent judgment, organizational skills, and discretion is required, as this position routinely handles confidential matters involving academic performance, disability/accommodation-related coordination support, and petitions.
• Proficiency with operational tools including website content editing, Banner/ BDMS student record…