Client Service​/Inside Sales Representative

CFS is a growing promotional products distribution company specializing in branded merchandise, print, direct mail, and fulfillment services. With a team of 30, we deliver exceptional service and creative solutions to help our clients effectively market their brands.

We are looking for a reliable, detail-oriented, and customer focused CSR/Inside Sales Representative to join our team. In this hybrid role, you will provide high-level support to our outside sales team while directly managing client relationships. You will handle everything from initial inquiries and product sourcing to order fulfillment and billing, ensuring a seamless experience for our clients across promotional products, print, direct mail, and fulfillment projects.

This is an excellent opportunity for someone who enjoys both customer service and sales support in a fast-paced, small-company environment where your contributions are highly visible and impactful.

• High School diploma with some college or industry related experience preferred.
• 12+ months office experience preferred.
• Ability to interpret general business correspondence, policies, and procedures.
• Ability to work effectively within a team or independently.
• Effective written and verbal communicator.
• Fast and independent learner.
• Organized and detail oriented.

• Position reports to the Director of Client Success.
• Work with team members to execute various projects to keep up with client needs.
• Inventory management tasks: inventory item set up; create and resize images; review receiving reports.
• Accurate and timely processing of month end billing activities.
• Escalate and inform management of client issues.
• Learn and maintain knowledge of CFS policies and procedures.
• Assist team members to effectively coordinate projects between departments.
• Learn and maintain a working knowledge of all systems.
• Assist with office tasks such as create welcome signs, hand out receiving reports, and hand out storage reports.
• Foster a positive relationship with peers and all other departments.
• Other duties and special projects as assigned.

• Full-time position with competitive pay and benefits.
• We offer training, excellent benefits including tuition reimbursement, and growth potential.
• Salary commensurate with experience.