Assistant Manager

Assistant Manager

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club.

Benefits include 401(k) matching, dental insurance, health insurance, opportunity for advancement, and vision insurance.

Essential duties and responsibilities include:

• Assist in recruiting, hiring, training, and developing a high performing staff consisting of Member Service Representatives, Trainers, and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests and ensuring staff follows superior customer service guidelines.
• Assist with staff management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues, and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/requirements include:

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy, and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic, and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical demands include continual standing and walking during shift, continual talking in person or on the phone during shift, must be able to occasionally lift up to 50 lbs, and will occasionally encounter toxic chemicals during shift.

Compensation: $15.00 per hour

Join the club and be part of a team of inspiring, motivated, and fun-loving go-getters. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico, and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!