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Hotel Team Lead: Drive Guest Experience & Ops
Job in
Norton, Bristol County, Massachusetts, 02766, USA
Listed on 2026-07-26
Listing for:
Extended Stay America
Full Time
position Listed on 2026-07-26
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Management, Guest Services
Job Description & How to Apply Below
Extended Stay America is seeking a Team Lead to assist the General Manager in daily hotel operations, ensuring KPI targets and top guest satisfaction. The TL will resolve guest and associate issues, train staff on standards, monitor expenditures, and ensure safety procedures across the team.
The role requires supervising 8–15 hourly associates, promoting revenue growth, and maintaining compliance with company policies. Strong English communication and leadership are essential.
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