Sr. Switch Technician

Job Responsibilities

• Provide technical direction and support to improve network performance and resolve outages within and beyond the immediate team
• Lead key projects and initiatives, guiding junior technicians and reporting progress, challenges, and resolutions effectively
• Identify and develop process improvements related to maintenance and repair activities, recommending implementation to management
• Create training materials and facilitate training sessions to maintain and enhance technical skills and organizational knowledge
• Also responsible for other duties/projects as assigned by business management as needed

• Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Telecommunications Technology, Network Engineering or related field (Preferred)
• 2-4 years Working experience in switch operations and maintenance. (Preferred)
• 4-7 years Wireless telecommunications or other related experience. (Preferred)

• 5G New Radio () – Working knowledge of LTE and 5G RAN architecture, including eNodeB/gNodeB, cell site routers, transport, and core network elements (Required)
• Facilities Operations (Required)
• Leadership – Demonstrable experience mentoring junior technicians and leading multi‑functional technical initiatives, including ownership of integration projects, DR plan execution, or OSS data governance programs (Required)
• Maintenance Scheduling (Required)
• Network Design – Understanding of transport technologies including fiber, backhaul, microwave, and IP routing fundamentals (Required)
• Network Operations – Experience with network monitoring and alarm management tools (e.g., Fault IQ, Net Act, Ericsson OSS, Nokia Net Act, Splunk) (Required)
• Ability to perform logical cell site turn‑up activities including configuration validation and KPI verification (Required)
• Network Troubleshooting – Strong troubleshooting and analytical skills with the ability to isolate issues across RF, transport and logical network layers (Required)
• Project Management – Demonstrated ability to independently lead complex, multi‑site incident resolution and serve as a domain expert for switch, transport, RAN and core network issues without supervisory guidance (Required)
• Telecommunications (Required)
• Direct experience with T‑Mobile systems including PIER, RIOT, One‑Console, TPIM, CBN tools, SAS/ALU and EAI/Netviewer (Preferred)
• Experience with E911 testing, validation and CBN‑based provisioning workflows (Preferred)
• Knowledge of Ericsson and Nokia RAN platforms and associated OSS/EMS tools (Preferred)
• Familiarity with ITIL change management practices and documentation standards (Preferred)
• Experience supporting special events, disaster recovery activations or DAS/COW deployments (Preferred)
• Demonstrated experience mentoring junior technicians and leading technical projects or multi‑functional initiatives (Preferred)
• Must be at least 18 years of age
• Must be legally authorized to work in the United States

• Travel Required (Yes/No):
  No

• DOT Regulated Position (Yes/No):
  No
• Safety Sensitive Position (Yes/No):
  No

Base Pay Range: $33.55 - $60.51

Corporate Bonus Target: 10%

Employees in regular, non‑temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most corporate employees can also receive a year‑end bonus based on company and/or individual performance. Eligible employees have access to medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long‑term care insurance, mobile service and home internet discounts, pet insurance, and commuter and transit programs.

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