Customer Solutions Specialist

Description

Sinclair Manufacturing (dba Pac Aero Norton) is a leader in the Defense and Aerospace sectors, specializing in RF/microwave package integration, CNC machining, and more. With around 70 employees at our 35,000 sq ft Norton, MA facility, we serve aerospace, industrial, and defense customers. We are ISO
9001 certified and comply with DFAR and ITAR regulations.

Pac Aero Norton is seeking a highly organized and customer-focused Customer Solutions Specialist to serve as a key link between customers, Sales, Purchasing, and Production. This role manages the quote-to-order process by preparing customer quotes, maintaining accurate ERP and CRM data, and coordinating across teams to ensure a responsive, seamless customer experience. Working within our manufacturing environment, you'll help drive quote accuracy, process consistency, and operational efficiency while supporting our ABAS ERP and Salesforce systems.

Schedule: Full-time, onsite, Monday-Friday
Reports to
:
Sales Manager

• Prepare, enter, and manage customer quotes within ERP systems
• Track and follow up on open quotes to support conversion to orders
• Coordinate closely with Sales and Business Development on customer requests, timelines, and priorities
• Maintain accurate and organized records of quotes, opportunities, and communications

• Enter and maintain customer, quote, and order data in ABAS
• Assist with maintaining clean, consistent data across systems
• Help support internal teams in adapting to new workflows and system processes

• Work with Purchasing and external vendors to obtain pricing for materials and services
• Follow up on outstanding pricing requests to keep quotes moving efficiently
• Support cost build-ups to ensure complete and accurate quote submissions

• Serve as the primary point of contact for customers regarding quotes, order status, product inquiries, and general support via phone and email.
• Build positive customer relationships through timely communication, proactive follow-up, and professional issue resolution.
• Create and maintain customer folders and documentation to support production and order execution
• Assist with administrative tracking, reporting, and coordination across departments
• Ensure all required documentation is complete, accurate, and accessible

• Monitor key performance indicators (KPIs), including:

• Identify opportunities to improve efficiency across quoting, communication, and system usage
• Assist with continuous improvement initiatives, especially related to ERP and sales operations

The compensation range listed for this position reflects Pac Aero's good-faith estimate of the expected pay for the role at the time of posting. Actual compensation offered may vary based on factors including experience, skills, qualifications, education, certifications, training, geographic location, and internal equity considerations.

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) retirement savings plan
• Company-paid life and disability insurance
• Paid time off and paid sick time
• Paid holidays

Eligibility and coverage are subject to the terms of the applicable benefit plans.

Pac Aero is an Equal Opportunity Employer and is committed to fostering a workplace built on respect, inclusion, and equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, childbirth or related medical conditions, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, genetic information, veteran status, military status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Pac Aero is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. Applicants requiring accommodation should contact Human Resources to discuss available options.

This position may be subject to U.S. export control regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Employment may be…