Wraparound Youth Family Specialist -Partner

job details job location: norwalk office - norwalk, ca 90650position type: full time salary range: $28.35 - $28.35 hourly

helpline youth counseling (hyc), a nonprofit agency has been providing youth services in southeast los angeles county since 1971 with a primary purpose of providing therapeutic counseling and assistance to at-risk, low-income children, youth and their families.

the mission of helpline youth counseling (hyc) is to help build individual, family, and community health, well-being, prosperity, and equity. Hyc serves clients and community members with trauma-informed, strength-based, person-centered prevention, early intervention, education, and treatment services.

flsa status: non-exempt

program: wraparound

this position reports to: clinical supervisor

the wraparound family specialist / youth partner is a key member of the hyc wraparound team who provides strength-based, trauma-informed, and culturally responsive support to both caregivers and youth. This role integrates the essential duties traditionally performed separately by a parent partner and youth partner in the california wraparound model.

the primary purpose of this role is to:

• strengthen family functioning and interpersonal communication.
• support youth in developing emotional regulation, advocacy skills, and resilience.
• ensure that the family’s voice, culture, and preferences guide the child and family team (cft) process.
• help families navigate systems such as schools, mental health, dcfs, probation, and community resources.
• provide coaching and emotional support in natural environments (home, school, community).
• build long-term stability through natural supports, empowerment, and skill-building.

• combines both caregiver advocacy and youth empowerment into one integrated support role.
• emphasizes lived experience, empathy, and authentic connection as core tools for engagement.
• supports families across various environments—including home, school, and community settings.
• helps youth prepare for and participate in cft meetings, encouraging self-advocacy and goal-setting.
• reinforces healthy communication, coping strategies, and emotional regulation through modeling.
• represents, elevates, and protects family voice and youth voice simultaneously within the wraparound team.
• encourages creativity, flexibility, and personalized interventions to meet each family’s needs.
• functions as a bridge between caregivers, youth, and professionals to reduce conflict and increase clarity.

• build trusting, culturally respectful relationships with caregivers and youth.
• support caregivers with parenting strategies, emotional regulation, and communication techniques.
• help families identify strengths, needs, and natural supports.
• provide emotional support, validation, and consistent follow-through.
• mentor youth on decision-making, communication, coping, and life skills.
• assist youth in regulating emotions and completing tasks.
• encourage participation in prosocial activities and goal-driven actions.
• help youth prepare for cft meetings and express their needs independently.
• provide trauma-informed coaching in real-life settings.
• support youth and families in identifying triggers and practicing coping strategies.
• model healthy responses, emotional regulation, and conflict-resolution strategies.
• assist in stabilizing emotional or behavioral escalations when appropriate.
• participate in all cft meetings and team collaborative discussions.
• communicate daily with thps, facilitators, and program managers regarding client needs.
• offer observations and feedback that help inform individualized care planning.
• assist families with system navigation (schools, mental health, community resources).
• support completion and implementation of crisis and safety plans.
• help families practice de-escalation strategies and grounding techniques.
• reinforce stability and emotional safety during high-stress moments.
• assist families with follow-up tasks related to crisis prevention.
• assist families in accessing…