Collections Manager

Description

We are looking for an experienced Credit/Collections Supervisor/Manager to lead daily receivables collection efforts for a growing organization in Norwalk, Connecticut. This on-site role combines team leadership with direct portfolio oversight, supporting strong cash flow and the timely resolution of outstanding balances. The person in this position will guide a small collections team, manage complex account issues, and work closely with internal partners to strengthen overall collection performance.

Responsibilities:

- Lead, mentor, and evaluate a team of 3-5 Collections Specialists, providing direction that supports consistent follow-through and strong individual performance.

- Oversee collection activity across a large accounts receivable portfolio tied to roughly $65M+ in revenue, with a focus on reducing delinquent balances.

- Set daily and weekly priorities for the team, ensuring outreach efforts are organized, timely, and aligned with business cash flow goals.

- Review aging trends, account status, and collection results to identify risk areas and take corrective action when needed.

- Work directly with customers and internal departments to resolve billing concerns, payment delays, deductions, and disputed balances.

- Manage escalated and high-impact accounts, using sound judgment to move difficult collection matters toward resolution.

- Maintain accurate records of customer interactions, collection steps, and account updates to support reporting and accountability.

- Collaborate with Accounting, Finance, Billing, Sales, and related teams to improve issue resolution and strengthen receivables processes.

- Use Net Suite to monitor account activity, track receivables, and support reporting that helps guide collection strategy.

- Assess current collection procedures and recommend improvements that enhance efficiency, internal controls, and cash collections.

Requirements

- Prior experience in collections or accounts receivable, including direct leadership of a collections team.

- Proven people management experience overseeing approximately 3-5 employees.

- Background managing a sizable commercial receivables portfolio; experience supporting revenue of about $65M+ is preferred.

- Required hands-on experience with Net Suite in a collections or accounts receivable environment.

- Solid knowledge of commercial collections, aging analysis, credit practices, and cash flow management.

- Ability to address escalated payment matters, investigate root causes, and resolve complex account issues effectively.

- Strong communication, leadership, analytical, and problem-solving skills in a fast-paced, high-volume setting.

- Demonstrated ability to partner effectively with Accounting, Finance, Sales, and other cross-functional stakeholders.

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