Office Administrator

Title: Office Administrator – Water, Fire Mitigation & Construction

FLSA Classification: Full-Time, Exempt

Location: Norwalk, CT

Comp Range: $60,000 to $75,000, Salary Range (Depends on Experience)

Servpro of Stamford, serving the Fairfield County (Norwalk, CT) area is seeking a self-motivated individual to fill the role of the Office Administrator
.

As the Office Administrator
, you will be responsible for managing, training, assisting and motivating the SERVPRO® Office Coordinators (JFC) team. You will participate in daily office functions, oversee the job file administrative activities, and always ensure customer satisfaction. We have a sincere drive toward the goal of helping make fire, water, and mold damage “Like it never even happened®!”

As an Office Administrator at SERVPRO of Stamford, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

• Oversee day-to-day office operations, the office coordinators (JFCs) to ensure efficiency and productivity
• Participate in day-to-day activities daily to ensure each team member stays on track
• Experience with Xactimate & Xactanalysis software to assist with estimating and invoicing processes is required
• Experience with Work Center, Cotality, Drybooks, and Dry Logs is required
• Leverage your knowledge of restoration processes to assist with project coordination and client communication
• Manage administrative tasks, overseeing and auditing job files, scheduling Project Managers and Production Crews, correspondence, and record keeping
• Support other management in implementing policies and procedures tailored to the restoration industry
• Provide support to team members with heavier workloads, ensuring their success and maintaining project timelines
• Assist with new office coordinators onboarding, timekeeping, and performance evaluations
• Collaborate with other departments to facilitate communication and streamline processes related to restoration projects
• Prepare and analyze reports, presentations, and data specific to the restoration industry
• Ensure compliance with relevant regulations and industry best practices
• Foster a positive and inclusive office culture, understanding the unique challenges and nuances of the restoration industry
• Coordinate and maintain office supplies, equipment, and inventory

• Proven experience as an office manager, office administrator, previous job file coordinator or in a similar administrative role within the restoration or construction industry
• Excellent organizational and multitasking abilities, specifically within the context of restoration projects
• Strong attention to detail and problem-solving skills related to restoration operations
• Proficient in Microsoft Office Suite and other office management software commonly used in the restoration industry
• Experience with Xactimate & Xactanalysis software for estimating and invoicing preferred.
• Experience with Work Center, Dash, Drybook, Dry Logs, and Docu Sketch preferred.
• Outstanding communication and interpersonal skills, with a deep understanding of client and project coordination within restoration preferred.
• Ability to work independently and collaboratively in a team environment, with an understanding of the dynamic nature of restoration projects.
• High level of integrity and confidentiality, recognizing the sensitivity of restoration work.
• 4+ years of management and/or supervisory experience.
• 4+ years of customer service and/or office-related experience.
• Knowledge of best practices and procedures within the restoration industry is preferred.

• High school diploma/GED; required
• Associate degree or bachelor’s degree preferred

We offer competitive pay as well as comprehensive benefits. If you feel that you meet the above criteria and are intrigued by the opportunity to work for a dynamic, fast‑paced company, please contact us.

Benefits:

• 401(k) with company match
• Health insurance
• PTO/Sick, Vacation Paid Time Off
• Holidays
• Professional development assistance

• 8 Hour Day / 40 Hours Per Week Shift, required - Monday to Friday
• Must be available for on‑call rotation due to…