Resident Experience Coordinator; Floater

Resident Experience Coordinator (Floater)

Full Time Professional Scribe, Norwalk, CT, US

6 days ago Requisition

Salary: $23.00 Annually

The Resident Experience Coordinator creates a welcoming atmosphere, assists residents, and provides tours for new prospects. This role enhances the luxury apartment experience by applying RMS Companies' hospitality expertise to create a hotel‑like experience for renters. The Resident Experience Coordinator (Floater) will travel between our Asher building in Stamford, CT and our Scribe building in Norwalk, CT.

• Act as a professional, enthusiastic, and courteous ambassador of the building and RMS brand
• Plan and host resident events
• Give tours of the building and units to prospective renters – both walk‑ins and appointments
• Work in coordination with leasing administrators in Headquarters office to secure leases and fill vacancies
• Assist and welcome residents moving into the building
• Monitor the building for maintenance needs and communicate to Maintenance Staff
• Monitor inbound email, social, and telephone inquiries and respond in a timely manner with the requested information – track and organize all information
• Work with the back‑office staff on any payment issues
• Organize mail & packages
• Enforce community rules
• Establish partnerships and engage the local community
• Handle ad‑hoc tasks as needed

• Hospitality experience preferred
• Outgoing personality
• Positive energy and willingness to learn
• Training will be provided
• This is a full-time position, and candidates will be required to work weekend and/or night shifts