Program Administrator

Position Overview

The Program Coordinator plays an essential role in Home Serve’s Business Transformation and Platform Modernization efforts. This position is critical for ensuring the seamless execution of program activities by offering comprehensive administrative support, facilitating effective communication between team members and stakeholders, coordinating schedules and meetings, and diligently tracking project progress. The Program Coordinator ensures projects adhere to strategic objectives and fulfill their defined goals.

This role involves close collaboration with program managers and project teams to sustain efficient task execution. Responsibilities include supporting risk management efforts, aiding change initiatives within the organization, and fostering a collaborative environment by aligning team and stakeholder efforts toward common goals. A proactive problem‑solver with a keen attention to detail, the Program Coordinator is committed to ensuring projects are delivered on time and meet established quality standards.

• Provide comprehensive administrative support, maintaining detailed project documentation and assisting with the preparation of reports and presentations.
• Ensure all documentation is up-to-date and readily available to support ongoing and future program needs.

• Act as a liaison to enhance communication flow between project teams and stakeholders, ensuring a consistent and shared understanding of project updates and objectives.
• Engage with internal and external stakeholders to distribute project information, address inquiries, and provide updates on project developments.

• Manage and coordinate project schedules, organize meetings, and prepare necessary materials to facilitate smooth and effective discussions.
• Document meeting discussions, decisions, and action items, distributing minutes to participants and ensuring follow‑up on action points.

• Leverage advanced Jira capabilities to drive optimal reporting and visibility, ensuring project transparency and facilitating effective project management.
• Monitor and report on project progress, maintaining oversight of key deliverables and timelines to ensure projects proceed as scheduled.
• Assist in identifying potential project constraints and areas for improvement, working with the team to develop proactive solutions.

• Facilitate stakeholder engagement processes, ensuring alignment and maintaining open channels of communication between various project participants.
• Collect feedback from stakeholders and team members to help identify and address areas for improvement in project processes.

• Administrative Support – 30%
• Communication Facilitation – 20%
• Schedule and Meeting Coordination – 20%
• Project Progress Tracking – 20%
• Stakeholder Engagement & Support – 10%

• Bachelor’s degree in Business, Communication, Information Systems, or a related field.
• 2-4 years of experience in program coordination or project management support.
• Familiarity with project management tools and methodologies is preferred.

• Strong organizational, communication, and interpersonal skills.
• Ability to effectively manage priorities in a dynamic environment.
• Detail-oriented with proficiency in handling multiple tasks simultaneously.
• Capable of fostering a collaborative team environment with cross-functional teams.
• Scrum Master-level Proficiency in Jira.

Salary Range (Norwalk, CT): $68,966.38 to $91,955.17

Annual Bonus Potential: 5%

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.

The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

Home Serve USA is an equal opportunity employer.