Senior Manager, Product Safety, Quality & Compliance

Position Snapshot

The Senior Manager, Product Safety, Quality & Compliance is the enterprise owner of product integrity across the Gorilla Grip portfolio. This role is accountable for ensuring products are safe, compliant, durable, and launch-ready across ecommerce and retail channels.

This leader defines what must be true before a product launches, how that is proven, and how risk is mitigated in a safe manner. The role balances regulatory requirements, brand standards, and business realities, providing clear judgment on performance tradeoffs. You will lead a global Quality organization, partner closely with Product Development, Sourcing, Legal, and Marketing, and advise executive leadership on product performance and risk from concept through post-market performance.

This is a senior, visible role requiring strong technical depth, sound judgment, and an execution-first mindset.

What We Do
:
We’re a leading e-commerce company focused on creating high-quality, affordable products that make everyday life easier.

Scale & Footprint
:
Headquartered in Norwalk, CT, Gorilla Commerce is a Top 10 Amazon U.S. seller with rapid growth and expanding into an omnichannel presence.

Industry Differentiator
:
Known for our flagship brand, Gorilla Grip, we combine creativity with data-driven insights to deliver obsession-worthy products.

Culture Highlights
:
Fast-paced, collaborative, and customer-focused environment where innovation and growth thrive.

Impressive Growth
:
We’re a rapidly growing e-commerce company with ambitious plans to expand our reach and evolve into a true omnichannel business.

1.
Product Risk & Compliance Authority

Own external product risk and regulatory exposure across markets.

• Serve as Gorilla Grip’s internal authority on global product safety and regulatory requirements (e.g., CPSC, FTC, FDA food contact, Prop 65, REACH, key international standards).

• Define regulatory and safety requirements by category, including warnings, legal disclaimers, care & use, labeling, and claims.

• Own formal product risk assessments throughout the lifecycle and leads escalation when risks exceed tolerance.

• Act as the decision-maker on compliance readiness and regulatory go/no-go.

• Own end-to-end governance of safety warnings, legal disclaimers, care & use instructions, labeling, and lot codes across physical products, packaging, ecommerce listings, and marketing touchpoints — from definition through audit.

• Lead incident response, regulatory reporting, and recall coordination if required.

• Maintain clear, usable compliance guidance (not theoretical manuals) for product, packaging, and ecommerce execution.

• Own supplier-related compliance risk, including traceability, audit readiness, and escalation when vendor practices create regulatory or brand exposure.

2.
Quality Standards & Validation

Define what “good” looks like — and how it is proven.

• Establish category-specific product performance and durability standards aligned to real consumer use and brand expectations (not minimum compliance alone).

• Own the global testing strategy: what must be tested, when, and to what threshold.

• Set pass/fail criteria and approval standards for product safety, performance, and claims substantiation.

• Manage third-party laboratory partnerships, testing scope, and cost effectiveness.

• Ensure claims are accurate, defensible, and consistently applied across packaging, ecommerce, and marketing.

• Own PLMCompliance module as the system of record for testing requirements, results, approvals, and claims.

3.
Supplier Execution, Inspection & Signal Detection

Ensure standards are executed and issues are caught early.

• Own supplier quality and compliance execution, including factory audits, approval standards, and ongoing corrective action governance.

• Define risk-based audit and inspection strategies by supplier, category, and volume.

• Partner with Sourcing to ensure supplier selection, onboarding, and diversification decisions reflect quality and compliance risk.

• Lead factory quality execution through a China-based QA team.

• Design right-sized inspection protocols by product and risk profile, including product and packaging.

• Drive corrective…