Engagement Manager, Healthcare Program Integrity

Role Overview

We’re looking for a dynamic, customer-focused Engagement Manager to own strategic client relationships, drive business growth, and ensure successful delivery of services and solutions. As the primary onsite point of contact for assigned accounts, you’ll partner closely with internal teams to understand client needs, resolve issues, surface opportunities, and maximize client satisfaction and retention.

• Serve as the primary onsite contact for assigned client accounts
• Build and maintain strong relationships with key stakeholders and decision-makers
• Understand client business objectives, challenges, and priorities
• Conduct regular business reviews and status meetings with clients
• Ensure high levels of customer satisfaction and engagement

• Identify opportunities for account expansion, cross‑selling, and upselling services
• Develop account plans aligned with client objectives and business goals
• Support contract renewals and commercial discussions
• Drive revenue growth and profitability within assigned accounts
• Monitor market trends and competitor activity to identify new opportunities

• Collaborate with delivery, project, and technical teams to ensure successful execution of client engagements
• Track project progress, milestones, risks, and client expectations
• Facilitate issue resolution and escalation management
• Ensure delivery quality, adherence to timelines, and achievement of business outcomes
• Act as a bridge between client stakeholders and internal teams

• Manage relationships across business, technology, and executive stakeholders
• Coordinate communication between client teams and internal functions
• Present project updates, performance metrics, and strategic recommendations
• Support governance meetings and executive reviews

• Monitor account performance against revenue, margin, and growth targets
• Track budgets, forecasts, and resource utilization
• Ensure compliance with contractual obligations and service‑level agreements (SLAs)
• Support invoicing, financial reporting, and account planning activities

• Proactively identify account risks and develop mitigation plans
• Manage client escalations and ensure timely resolution
• Monitor customer satisfaction and implement improvement initiatives
• Ensure continuity and stability of account operations

• Bachelor’s degree in Business Administration, Management, Engineering, Information Technology, or a related field
• 6‑9+ years of experience in account management, customer success, program management, or client partner roles
• Proven track record of managing enterprise clients and strategic accounts while achieving revenue growth and client satisfaction goals
• Strong command of account management, business development, program and project management, and contract and commercial management
• Solid financial planning, forecasting, and risk and issue management capabilities
• Exceptional communication, presentation, negotiation, and stakeholder‑influencing skills
• Strong problem‑solving, strategic thinking, and business acumen, with proven leadership and team collaboration

• Experience in IT Services, Analytics, AI/ML, Digital Transformation, Consulting, or Technology Services
• Experience working in client‑facing onsite environments
• Experience managing global stakeholders and cross‑functional teams
• Exposure to delivery management and consulting engagements
• Familiarity with CRM tools, reporting platforms, and account planning methodologies
• Experience handling executive‑level client interactions and governance forums

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

At Fractal, it is not typical for an individual…