Warranty Compliance Auditor

Benefits
:
Medical, Dental, and Vision coverage

Duration
:
Long term contract (12 months with possible renewal)

In-office requirements
:
Travel 50%-75% (will be visiting dealerships for compliance reviews)

Location
:
North East – Philadelphia area

Corestaff is the official MSP resourcing partner for Porsche Cars North America for contractor positions operating and managing their nationwide contingent workforce program. The candidate selected for this role will be an employee of Corestaff with a placement at Porsche Cars North America in Atlanta, GA.

Position Overview
:

Monitor and ensure dealer compliance with PAG/PCNA’s policies and procedures.

• Responsible to perform Dealer warranty, parts, labor and part rate, sales, and CPO and related service operational audits; recommend corrective action where needed within policy guidelines and direction from Manager, Warranty and Compliance for the U.S. Provide cost/volume statistical analysis and administer cost containment programs.
• Perform in-dealership compliance reviews of all dealership supporting documents, parts, and accounting data (travel 50% - 75%).
• Write warranty compliance audit reports, and action plan to dealer to remedy in-dealership shortcomings as pertaining to warranty, service and parts operation.
• Provide training to Dealers and field on the Warranty Compliance Review process.
• Monitor action plan results and provide ongoing counseling; follow up on implementation with Regional After Sales Managers and dealerships.
• Train Regional After Sales Managers and dealerships to recognize and correct out-of-line trends and policy non-compliance.
• Monitor compliance at the dealer and at PCNA, relating to timely warranty handling, procedures, claim submission, authorizations, parts usage, and disclosure.
• Review adherence to and proper application of warranty procedures, submission of warranty transactions, subsequent record keeping at dealer and PCNA level, proper warranty part identification and handling for compliance with PAG.
• Compile contact report on dealership warranty compliance review, report findings and action plan to Manager, Warranty Audit and Compliance, the Regional After Sales Manager, and the respective dealer.
• Maintain dealer warranty compliance review files.
• Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies at Porsche Cars North America.
• Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats.

Education
:

• College degree in Automotive Technology, Business Administration/Management or equivalent work experience
• ASE certification recommended

Experience
:

• 5 plus total years of automotive experience.
• In-dealership experience with emphasis on business and service department administration
• Experience in dealership warranty processing, claims adjusting, investigation, and warranty policy interpretation
• Automotive technical knowledge and dealer service experience a must (Porsche preferable)

Skills
:

• Good interpersonal and negotiation skills
• Professional appearance and conduct
• Knowledge of Microsoft Office suite programs, and dealer management systems
• Ability to work independently
• Comfortable engaging with dealership executives