Vendor Management Specialist, Business Operations

Responsibilities

• Support the execution of vendor management activities across the Americas region in alignment with GWE goals
• Support the creation of Project Management services vendor management process
• Update and maintain change orders
• Support the creation of a vendor management playbook for global consistency
• Assist with tracking vendor performance against service level agreements (SLAs) and key performance indicators (KPIs)
• Help prepare materials for regional vendor reviews, including performance data, scorecards, and presentations
• Support the development and maintenance of vendor documentation, including contracts, scopes of work, pricing templates, and governance materials
• Assist with issue tracking and escalation related to vendor performance
• Help ensure vendor management activities comply with Pfizer Procurement policies and procedures
• Maintain accurate vendor records and support audit and compliance requests as needed
• Support tracking and coordination of key activities, deliverables, and milestones to ensure timely execution of team priorities
• Prepare standard operational reports, dashboards, and presentation materials, ensuring accuracy, consistency, and adherence to defined templates
• Collect, validate, and consolidate data from multiple sources to support performance reporting and operational reviews
• Maintain accurate documentation, trackers, and shared repositories to support audit readiness and operational transparency
• Coordinate logistics and materials for recurring meetings and working sessions, including agendas, pre‑reads, and follow‑ups
• Support process documentation and continuous improvement efforts by identifying gaps, documenting procedures, and recommending updates
• Partner with cross‑functional stakeholders to support operational initiatives, escalating issues and risks as appropriate

• Bachelor's degree in business, finance, real estate management, supply chain management, or a related field
• 2 years of relevant experience
• Experience in operations, vendor management, procurement, or related roles
• Proficiency in data analysis and reporting
• Excellent communication and presentation skills
• Knowledge of vendor performance evaluation methods