More jobs:
AVP, Client Development
Job in
Norwalk, Fairfield County, Connecticut, 06860, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
Business
Business Analyst, Client Relationship Manager, Change Management, Regulatory Compliance Specialist -
Management
Business Analyst, Client Relationship Manager, Change Management, Regulatory Compliance Specialist
Job Description & How to Apply Below
- Understand and execute overall retail strategy & portfolio dynamics in order to develop and support growth strategies and action plans.
- Provide leadership and support to all strategic program projects and initiatives, including Card Access and wallet provisioning, Care Credit acceptance online, and SyPI (Synchrony Plug-in) upgrades.
- Oversee compliance / regulatory matters related to portfolio, including updating and documenting all dashboards and templates.
- Assure all contractual obligations are being met; maintain SLA’s and covenant dashboards.
- Identify client CTQs & lead cross-functional business teams to deliver.
- Act as conduit between GM and cross-functional leaders. (i.e., Regulatory, CITs, Revenue Enhancements).
- Communicate clearly and effectively across cross-functional teams to align on objectives, priorities, and deliverables.
- Build and maintain strong, trusted relationships with client stakeholders to foster ongoing collaboration and partnership.
- Partner with SYF and client team to lead operating reviews & portfolio performance reviews with client.
- See corporate complaints through to resolution, manage remediation process wing to wing and communicate effectively to SYF and client leadership team accordingly.
- Continuously research and vet SYF product offerings and enhancements for alignment and fit with overall client initiative roadmap.
- Create, maintain, and manage trackers and dashboards within SharePoint or similar collaboration tools to provide transparency and progress updates on initiatives.
- Perform other duties and/or special projects as assigned.
- Bachelor’s degree or 5+ years of equivalent work experience in the Financial Services field.
- Minimum of 3 years of experience in client management, program management, or business development, preferably within financial services, retail, or e-commerce industries.
- Minimum of 3 years of project management experience.
- Minimum of 2 years of experience in delivering formal communications to either senior business leaders or key external business partners.
- Demonstrated ability to manage complex client relationships and balance multiple stakeholder priorities.
- Strong project management skills, with experience leading cross-functional initiatives and driving projects through prioritization and governance processes.
- Technical proficiency with collaboration and tracking tools such as SharePoint; ability to create and maintain detailed trackers and dashboards.
- Ability to travel 20% of the time.
- Ability and flexibility to travel for business as required.
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