Director, Business Operations – Communications Team

Responsibilities

• The Director, Business Operations is a critical role in the Communications team, providing support to the team and delivering excellence in an exciting, fast-paced and high-performance work environment.
• This role is instrumental in advancing the communications function through transformational operating model improvements, capability-building, AI adoption, and stakeholder engagement, project management, delivering measurable results and fostering a culture of innovation and agility.
• Collaboration across functions and geographies is vital as the Director will handle complex situations and multiple responsibilities, simultaneously balancing short-term and long-term projects with the urgency of immediate demands.
• Help the Chief Communications Office maximize her time and executive visibility – both internally and externally‑within a strategic framework.
• Help identify, organize, and bring to the Chief Communications Officer critical issues and required information to help improve decision making and problem‑solving.
• Support effective flow of information and decisions for the Chief Communications Officer.
• Support Communication team projects, strategic offsites & other events.

• Minimum 3 years of business experience in transformation, operations or chief of staff roles
• 8+ years of experience in technology, financial services, professional services, or related field
• Al business administration
• Significant experience interacting with senior leaders
• Broad range of experience with analysis tools and frameworks
• Experience developing and implementing AI / automation solutions to increase productivity
• Excellent written and verbal communication skills, including storytelling with data in PowerPoint and Excel
• Strong communication and facilitation together with the ability to build strong relationships and collaborate effectively across the organization to drive business results without ego
• The demonstrated ability to handle complex situations and multiple responsibilities, simultaneously addressing the urgency of immediate demands with long‑term projects, with a track record of successfully juggling multiple projects or tasks simultaneously
• Ability to represent the role and the Communications team with a style that is aligned with the Chief Communications Officer; maturity to work with confidence, urgency, diplomacy, humility; requires a high degree of confidentiality across all levels
• Experience managing demanding deadlines, changing requirements, and at times, working with limited resources and ambiguity
• Proven ability to navigate effectively and efficiently within a large matrixed organization
• Very high standards of quality, accuracy, and timeliness
• Ability to handle confidential information with absolute discretion and unquestioned ethics
• Ability to demonstrate resilience and a strong EQ to engage diplomatically, constructively, and collaboratively with stakeholders
• Comprehensive understanding of S&P Global’s businesses, products and services preferred
• An undergraduate or equivalent degree or equivalent work experience.

Demonstrates expertise in business operations, transformation, and stakeholder engagement, with a strong focus on AI adoption and project management. Proven ability to communicate effectively, manage complex situations, and drive results in a fast‑paced environment.