Teller Norwalk

Work Location:

Norwalk, Connecticut, United States of America.

Hours:

20. Pay Details: $23.00 - $29.50 USD

• Executes TD's Brand promise to customers by consistently delivering a Legendary Customer experience in the store.
• Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.
• Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy.
• Responds to and resolves customer inquiries and concerns using standard procedures, escalating to management as necessary.
• Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately.
• Understands customer preferences and educates customers on self-service/digital options that meet their needs.
• Acts as an advocate for the customer by conducting needs-based conversations; offering financial and digital solutions or referring the customer to an appropriate partner.
• Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management.
• Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.
• Verifies customers' identities by following customer authentication policies & procedures.
• Balances cash drawers, Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary.
• Adheres to safe deposit box procedures/operations and guidelines.
• Responsible and accountable for cash drawers and vaults, including maintaining appropriate cash limits and securing cash at all times.
• Ensures confidential customer information is securely stored throughout the day.
• Understands the importance of and follows dual control.
• Follows all security and audit measures to minimize potential loss.
• Utilizes bank tools and processes to detect, address and prevent fraud.
• Expected to complete all required in‑classroom training and online training by established due dates.

• High school diploma or GED.
• 6 months work related experience preferred; or equivalent can be demonstrated through volunteering, education or military experience.
• Ability to work during operating hours to include weekends, evenings, holidays as scheduled.
• Demonstrated customer service skills preferred.
• Strong organizational skills and detail‑oriented.
• Ability to function in a fast‑paced and changing environment.
• Excellent communication skills with ability to be concise, clear and consistent.

• Never: 0%;
  Occasional: 1-33%;
  Frequent: 34-66%;
  Continuous: 67-100%.
• Domestic Travel – Occasional;
  International Travel – Never.
• Performing sedentary work – Frequent;
  Performing multiple tasks – Continuous;
  Operating standard office equipment – Continuous;
  Responding quickly to sounds – Continuous.
• Sitting – Occasional;
  Standing – Continuous;
  Walking – Frequent;
  Moving safely in confined spaces – Occasional.
• Lifting/Carrying (under 25 lbs.) – Occasional;
  Lifting/Carrying (over 25 lbs.) – Occasional;
  Squatting – Occasional;
  Bending – Occasional;
  Kneeling – Occasional;
  Crawling – Occasional;
  Climbing – Occasional;
  Reaching overhead – Occasional;
  Reaching forward – Occasional;
  Pushing – Occasional;
  Pulling – Occasional;
  Twisting – Occasional;
  Concentrating for long periods of time – Continuous.
• Applying common sense to deal with problems – Continuous;
  Reading, writing and comprehending instructions – Continuous;
  Adding, subtracting, multiplying and dividing – Continuous.

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.