Guest Services Representative - Info Desk - Per Diem
Job in
Norwalk, Fairfield County, Connecticut, 06860, USA
Listed on 2026-06-26
Listing for:
Norwalk Hospital Association
Per diem
position Listed on 2026-06-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Spanish Customer Service
Job Description & How to Apply Below
Shift Information
Per diem – varying shifts from 6:30 am to 8:00 pm. Including weekends & holidays as needed.
SummaryThe primary function of the Guest Services Representative is to greet and monitor all visitors to Norwalk Hospital. The Guest Services Rep provides patient room and phone numbers to callers and visitors using a computerized visitor badging system, adheres to all hospital policies including patient confidentiality, and helps to direct patient/visitors to their proper destination. The Representative should process visitors in an efficient, courteous and friendly manner to achieve patient and visitor satisfaction.
ResponsibilitiesMonitors visiting hours and distributes computerized passes in accordance with hospital visitor policy. Navigates various computer programs to troubleshoot technical issues and processes visitors and distributes badges in a timely, efficient manner.
Adheres to all visitor restrictions and patient confidentiality policies.
Demonstrates a courteous and friendly manner when assisting visitors and the general public. Assists visitors with valet inquiries in the absence of the parking ambassador and coordinates with appropriate departments for after‑hour and weekend‑time sensitive package reception.
Identifies and communicates emergencies that occur in the lobby area accurately.
Required:
- High school diploma or equivalent.
- Fluent in reading, writing and speaking English.
- Ability to deal with visitors in a courteous and professional manner.
- Experience with Microsoft Office and email.
- Data entry required.
- Minimum experience:
1 year.
Desired:
- Prior experience in customer service–oriented positions.
- Ability to communicate in Spanish and/or Portuguese a plus.
Salary Range: $17.00 – $20.00 hourly
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