Dispatcher, Customer Service​/HelpDesk

DISPATCHER – Windsor, CT

HARP Home Services, a dynamic, rapidly‑growing HVAC, Electrical, and Plumbing company, is expanding again! We seek a highly skilled Dispatcher to join our team.

Either Friday
- Monday OR Sunday
- Wednesday

Our associates are our most important resource. They provide the sole source for our ability to meet our customers’ needs. We have set high standards for qualification and performance. Associates must have strong communication skills and a willingness to learn and grow. We will provide training in an environment where these skills can expand. A positive attitude, a smile in voice, and willingness to help are required.

This position is responsible for scheduling and dispatching HVAC, Electrical, and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service, and ensuring all ticket information is entered correctly. Responsibilities also include rescheduling appointments, creating dispatch numbers for parts ordered, following up on part orders, and scheduling appointments for part installation.

Enjoy a fun, family‑oriented work environment where effort is recognized and appreciated. Join a company that values each customer and employee, and where each department is committed to providing exceptional service through strong teamwork. Opportunities to grow professionally, personally, and financially are available.

We offer a competitive salary, a monthly bonus plan, incentive plans, and many other family‑oriented benefits. Medical, dental, vision, prescription coverage, company‑supplied life insurance, paid vacation, paid holidays, and a 401(k) plan with employer match are additional benefits.

• A minimum of one year customer service experience (dispatch experience preferred)
• Professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• Strong customer service attitude
• Ability to plan and schedule work proactively
• Ability to “think on your feet” to provide customers with needed information for installations or repairs
• Ability to work as part of a team
• Strong computer skills with knowledge of Microsoft Office and ability to learn customer service management and scheduling/dispatch software