Front Desk Agent | Norwalk Residence Inn

Front Desk Agent | Norwalk Residence Inn

Norwalk, CT, United States (On-site)

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.

Resolve discrepancies on the room status report with Housekeeping.

• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements;
Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Accounting/Data Entry prior experience a plus.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

• Job Identification 235772
• Posting Date 05/15/2026, 08:22 PM
• Locations 45 S Main St, Norwalk, CT, 06854, US (On-site)
• Full Time or Part Time Full-Time/Part-Time