Customer Service Manager: Lead & Elevate Support Team
Job in
Norwalk, Fairfield County, Connecticut, 06850, USA
Listed on 2026-07-31
Listing for:
Sharecare
Full Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM -
Management
Client Relationship Manager
Job Description & How to Apply Below
Sharecare is seeking a Customer Service Manager to oversee a team of Customer Service Representatives and Engagement Specialists. You will coach, develop, and support daily operations while monitoring performance against KPIs and service levels.
The role requires strong leadership, communication, and analytical skills to mentor staff, manage escalations, and partner with vendors to drive quality customer experiences across all touchpoints.
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