Resident Services Coordinator

Resident Services Coordinator

Building and Land Technology Norwalk, Connecticut, United States

BLT is seeking an experienced and dynamic
Resident Services Coordinator
to join our luxury community located in Norwalk, CT. Primarily responsible for managing customer support, the Resident Services Coordinator builds a successful team of associates and staff members dedicated to achieving the community’s resident retention and customer service goals.

• Achieves the community’s resident satisfaction and retention goals by ensuring resident inquiries are resolved in a professional andtimely manner.
• Facilitates professional and friendly atmosphere that exceeds resident expectations.
• Develop, produce, and coordinate resident communications including but not limited to newsletters, surveys, and lease violation notices.
• Fosters productive community relationships through collaboration with local groups, restaurants, retailers, and services.
• Coordinate programs to enhance the health, wellbeing, and quality of life for residents.
• Plan, promote and coordinate community-boosting resident events and activities.
  
  Offer incentives to boost participation and encourage residents to bring guests.
• Identify strategies to improve efficiency, productivity, and quality of customer service.
• Ensures initiatives are implemented, communicates follow-up actions and feedback with staff.
• Monitors and enforces compliance with all pertinent company policies, procedures, and standards. Reporting all incidents, violations, equipment malfunctions, accidents, injuries, or safety concerns. Implements corrective measures as necessary.

• 2+ years of experience in resident services, property management, hospitality, customer service, or a related field
• Commitment to deliver outstanding customer service
• Flexible team player with good supervisory and problem-solving skills
• Ability to set priorities, handle multiple tasks, and meet deadlines
• Strong interpersonal and communication skills
• Proficient in Microsoft Office
• High school diploma or GED,College education preferred

Benefits Provided tothe

Position of Resident Services Coordinator

Compensation package includes:

• Competitive Paywith Potential for Bonus
• Medical Insurance
• Vision Plan
• 401k Plan
• Life Insurance
• Paid Vacation
• Paid Holidays
• Tuition Reimbursement

BLT is an equal opportunity employer

Note for Any current BLT Employees:
We encourage employees to remain in their current role for a minimum of 6 months before applying for a new position within the company. Before applying, employees are advised to discuss their application and career goals with their manager.