Seasonal Trainer - Health Insurance

Job Responsibilities

• Deliver new hire and ongoing training emphasizing customer service and sales skills, client product knowledge, as well as Everise policies and procedures.
• Be proficient and comfortable training in a remote virtual training environment or brick‑and‑mortar setting.
• Train and facilitate via Adobe Connect or a similar remote training platform, as well as in a traditional brick‑and‑mortar environment.
• Maintain a high success rate of graduates, as demonstrated by positive ratings on graduate evaluations and on‑the‑job performance.
• Partner with clients on curriculum design and modification, developing supporting materials.
• Train using adult learning styles in both virtual and brick‑and‑mortar environments.
• Ensure trainees are actively engaged through planning and implementing activities and incentives.
• Prepare lesson plans and course agendas for each training class.
• Conduct proficiency evaluations and certify trainees for assigned programs.
• Execute nesting or on‑the‑job training excellence with measurable results.
• Train class sizes ranging from 10 to 100 learners.
• Collaborate with supervisors and management staff to develop associates’ performance.
• Conduct ongoing refresher and cross‑training modules in critical areas identified by quality and operations teams.
• Ensure trainees succeed in the production environment and achieve long‑term retention.
• When not training, assist with phone calls or operational support as needed.
• Perform assigned Customer Service Representative duties.

• Minimum one year of instruction in an adult learning environment, preferably in contact center, customer service, or related industry.
• Undergraduate degree in Instructional Design, English, or a related discipline.
• Virtual online experience in blogging or teaching.
• Ability to build rapport in an online virtual environment.
• Excellent oral and written communication skills at all organization levels.
• Demonstrated presentation and facilitation skills.
• Proficiency in Microsoft Office applications, including PowerPoint and Word.
• Ability to work any shift, 7 days a week.
• Ability to understand Standard Operating Procedures and know when to seek guidance.
• Ability to adapt and implement changes on the fly.
• Outgoing personality.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.