Client Implementation & Support Specialist

Fact Set creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At Fact Set, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision‑making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.

The Deal makers and Wealth Implementation and Professional Services team is seeking an experienced professional with expertise in implementation and support to join our newly constructed and innovative team. Members in this position will play a key role in helping Fact Set monetize its multi‑year investment in our Deep Sector strategy. This is an exciting and unique growth opportunity to develop expertise in a highly specialized content area.

You will work closely with our various Data Solutions teams to help our clients use Fact Set’s Deep Sector and Industry‑specific Fundamentals data in their day‑to‑day workflows, win market share against competitors and further ensure that Fact Set is the provider of choice for Industry‑specific analysis.

• Review and convert client Financial Excel models using Fact Set’s Deep Sector data
• Partner with strategic clients and prospects to become a trusted resource during trials, implementations, and other strategic engagements
• Own the end‑to‑end workflow conversion process across Deep Sector‑related engagements and opportunities.
• Contribute to the development of our Deep Sector offering by relaying granular product‑specific feedback, feature requests and opportunities for differentiation that is grounded in real client experience.

• 2+ years of hands‑on experience with client‑facing teams within financial services
• Bachelor’s Degree or equivalent combination of education and experience
• Deep experience with Fact Set’s product offerings and Microsoft Excel
• Strong communication, analytical and reasoning skills

Job location:

Boston, New York, and Norwalk

Working Environment:
Hybrid

For U.S. locations, must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start‑up.
• Support for your total well‑being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company‑wide wellness days.
• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
• Career progression planning with dedicated time each month for learning and development.
• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.

Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.

The budgeted amount range for this position in Norwalk and New York City is $80,000 -$100,000.

Please note:

the salary range may differ in other locations or countries.

Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, protected veteran status or other characteristics protected by law. Fact Set participates in E-Verify.