Collections Specialist

FLSA Classification: Full-Time, Non-Exempt

Location: Norwalk, CT

Pay Range: $25.00 - $30.00, Hourly Rate

Servpro of Fairfield County (Norwalk, CT) area is seeking an individual to fill the role of the Collections Specialist
. In this role, the successful candidate will monitor and analyze customer accounts to develop strategies to mitigate risk for past due bills owed to SERVPRO of Stamford for a multi-franchise residential and commercial mitigation business, Mit Re, NEA, and its affiliates.

As the Collection Specialist
, you will be responsible for creating invoices, ensuring that all customer accounts are kept current by contacting customers to collect overdue payments and negotiating payment plans for Servpro of Stamford, Mit Re, NEA, and its affiliates. You would also work closely with other departments to ensure that policies and procedures are followed. Excellent communication and negotiation skills are a must, as well as a strong understanding of credit and risk management.

The Collections Specialist will be highly organized, energetic, and will take the initiative to provide day to day collections support in a high volume and fast paced office environment while maintaining a smooth operational reporting workflow.

• Experience in developing and implementing collections strategies and prioritizing collection tasks effectively.
• Proven track record of meeting or exceeding collections targets.
• Ability to manage and monitor customer accounts to identify overdue payments.
• Perform collection calls to customers daily from 0-30, 31-60, 61-89, 90+ aging accounts.
• Create and maintain collection tracker spreadsheets in Excel.
• Regularly follow up with customers to obtain expected payment status on past due payments via phone, email, or by mail and prepare monthly reports.
• Keeping organized, accurate and detailed documentation, dates of all correspondence with customers, payment arrangements and follow up dates.
• Prepare clear emails and written correspondence to customers, staff, and management.
• Enter collection details and customer communications into our Servpro Work center 2.0 software system, Dash, and into Billment internal notes.
• Experience working with legal to submit small claims to resolve collections disputes.
• When required - handle all third-party collection processes - including Liens and documentation of such records.
• Ensure that all collection policies and procedures are followed and keep a calendar of key dates for accounts between 61 & 90 days for liens.
• Updating outstanding receivable totals and unpaid invoices.
• Weekly reporting on collection efforts based on the monthly aging report to Owner and Controller.
• Ability to work independently and make decisions autonomously.
• Excellent communication and negotiation skills.

• Other ad-hoc duties assigned and requested by management.

• Proficiency with Online Quick Books Software (5+ years).
• Proficiency with relevant computer software:
  Microsoft Office Suite, SharePoint, and One Drive (5+ years).
• Intermediate experience with Excel Spreadsheets (5+ years).
• 5 to 8+ years of high-volume collections experience.
• 5 to 8+ years accounts receivable, bookkeeping, and general accounting experience
• Knowledge of regulatory standards and compliance requirements.
• Excellent time management skills to prioritize and complete a wide variety of collection tasks throughout the day.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills
• Strong organizational and planning skills.
• Previous experience in insurance claims processing industry, restoration, cleaning, or construction industry.
• Capable of working in a fast-paced, and team-oriented environment.

• High school diploma/GED, required
• Associate degree in business, finance or administration, preferred

We offer competitive pay as well as comprehensive benefits. If you feel that you meet the above criteria and are intrigued by the opportunity to work for a dynamic, fast-paced company, please contact us.

• 401(k) with company match

• Health insurance (Medica, Dental, Vision)

• PTO/Sick and…