Patient Experience Coordinator

TAG – The Aspen Group is a premier healthcare services organization, supporting providers across dental, medical aesthetics, urgent care, and veterinary fields. With brands such as Aspen Dental, Clear Choice Dental Implant Centers, Chapter Aesthetic Studio, Well Now Urgent Care, and Lovet Pet Healthcare, TAG focuses on innovation, education, and operational excellence to deliver high-quality care nationwide. Through TAG University, the organization provides clinical training, leadership development, and mentorship to empower providers and advance the future of healthcare.

TAG is dedicated to human‑centered care, improving clinical standards, and enhancing systems to benefit both patients and providers.

This is a full‑time, on‑site role for a Patient Experience Coordinator located in Norwalk, CT. The Patient Experience Coordinator will manage daily front‑office operations, including appointment scheduling, greeting patients, and coordinating reception tasks. The role involves answering phone calls, providing excellent customer service, and ensuring a positive patient experience. The position requires organization, effective communication, and an understanding of medical terminology and administrative processes to support the practice's smooth operation.

• Strong skills in Phone Etiquette and effective Communication
• Proficiency in Appointment Scheduling and Receptionist Duties
• Understanding of Medical Terminology and healthcare office procedures
• Excellent organizational skills and attention to detail
• Ability to maintain professionalism and empathy in patient interactions
• Prior experience in a medical or dental office is a plus
• High school diploma or equivalent required; additional healthcare certifications are a plus