Medical Practice Manager - NHMP Norwalk Vascular Surgery

Title: Medical Practice Manager - NHMP Norwalk Vascular Surgery - Full time/40 hours per week, 8‑hour shifts 8:30am – 5:00pm, Monday – Friday.

Summary: The Manager Medical Practice is responsible for providing leadership, management, and oversight to their assigned medical practice(s). Collaborates with the clinicians and staff to optimize patient flow/processes, reduce errors, and improve access to service and the patient experience. Supports the staff's ability to provide safe, efficient, and patient-centered care. Responsible for managing and meeting key performance indicators related to growth, practice operations, patient access/experience, quality, and finance.

• Manages the day‑to‑day operations of the medical practice.
• Develops and implements short‑term and long‑term goals in conjunction with practice leadership to grow the business.
• Manages provider scheduling templates, hours/days of service, no‑show rates, and cancellations to ensure appropriate patient access to service based on health system standards.
• Manages and monitors staffing levels to established system benchmarks, participates in staff hiring process, SBAR development, staff orientation, performance reviews and any corrective action.
• Proactively solves problems, administrative issues, or patient complaints in a timely manner.
• Trains and educates staff to ensure compliance with health system policies and procedure, compliance program and any federal/state regulations.
• Ensures that all revenue cycle processes are clear and well‑executed to support a positive patient experience as well as efficient and accurate billing.
• Holds monthly meetings with clinicians and staff and communicates any practice or health system changes and solicits feedback from the team members.
• Meets with clinicians monthly to review dashboard results. Works collaboratively with Physician Leads to develop action plans for meeting or exceeding KPIs and productivity.
• In conjunction with practice leadership, develops capital needs list, reviews operating budgets, and ensures that budgets are met.
• Manages and maintains medical practice physical plant, equipment, and inventory control.
• Provides guidance and assistance with scheduling new provider interviews, on‑boarding, and any health plan credentialing activities, where applicable.
• Maintains and models the Organization’s values.
• Fulfills and adheres to all compliance responsibilities related to the position.
• Performs other duties as assigned.

• Bachelor’s degree required or equivalent experience required. Masters degree in Business or Healthcare Administration (MBA or MHA) preferred.
• Three to five (3‑5) years progressive management experience in a medical practice or integrated health system required.
• Proficiency in Excel, Word, PowerPoint, Outlook, and database applications required.
• Working knowledge of practice management and electronic medical record software systems required (Soarian/Cerner preferred).
• Strong knowledge of ICD‑10, CPT & HCPCS coding required.
• Excellent written and verbal communications skills.
• Ability to take abstract, complex and/or technical information and break it down for a variety of audiences in a way that is meaningful for them.
• Ability to travel within Nuvance Health system locations.

With strong hearts and open minds, we’re pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health!