Billing Specialist

Overview

Title: Billing Specialist

Location: Norwalk, CT

Work Type: Full-time, In-office

Pay range: $30/hr-$36/hr (DOE)

The Billing Specialist is responsible for providing timely, accurate, and customer-focused billing support by responding promptly to customer inquiries, delivering clear and accurate invoices, and maintaining precise customer account information. Through strong attention to detail, problem-solving skills, and cross-functional collaboration, this role ensures billing accuracy, supports positive customer relationships, and helps exceed customer expectations. This position also requires in-person collaboration and travel to Lawrence, New York as needed.

• Deliver excellent customer service by responding promptly to inquiries and completing billing tasks accurately and efficiently.
• Analyze billing data and large data sets to identify trends, discrepancies, and variances, taking corrective action prior to invoice delivery.
• Collaborate with cross-functional teams to understand billing and operational complexities and resolve issues quickly and effectively.
• Maintain accurate customer account information, including billing details, active services, rates, and contact information.
• Work across multiple systems daily to review and interpret operational and financial data.
• Adapt to new processes, systems, and tools while providing feedback to support continuous improvement and operational efficiency.
• Demonstrate initiative by proactively identifying tasks and issues without the need for direct supervision.

• Minimum of one (1) year of experience in a billing role required.
• Experience in the waste services or environmental services industry is a plus.
• Strong attention to detail and analytical skills.
• Customer-focused and resolution-oriented, with strong problem-solving abilities and a sense of ownership.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Google Workspace (Sheets, Docs, Gmail, etc.).
• Experience with Quick Books preferred.
• Strong written and verbal communication skills.

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Ability to Commute: Norwalk, CT 06851 (Required)

Work Location: In person

Notice: WSS does not accept unsolicited contact from recruiters, agencies, or third-party vendors. Applicants must complete the official application to be considered. Direct emails or phone calls to the Company will not be accepted and may result in disqualification from consideration.