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Front Desk Supervisor | Norwalk Residence Inn
Job in
Norwalk, Fairfield County, Connecticut, 06860, USA
Listed on 2026-07-06
Listing for:
Shaner Hotels
Full Time, Part Time
position Listed on 2026-07-06
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services, Customer Service Rep
Job Description & How to Apply Below
Front Desk Supervisor | Norwalk Residence Inn
Norwalk, CT, United States (On-site)
About the TeamShaner Hotels has an amazing opportunity at our Residence Inn Norwalk located in beautiful downtown Norwalk. This 102‑room modern Residence Inn is just a short walking distance from the trendy SoNo, which is filled with many dining, shopping, and entertainment opportunities for our guests.
Job Description- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
- Assist staff with their job functions to ensure optimum service to guests.
- Handle guest complaints ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
- Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
- Other duties as assigned.
Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications- Minimum one year experience in a similar position. Prior supervisory experience a plus.
- Ability to satisfactorily communicate with guests, management, and co‑workers to their understanding.
- High school graduate or equivalent, some college preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
- Job Identification 236032
- Posting Date 06/18/2026, 12:32 PM
- Locations 45 S Main St, Norwalk, CT, 06854, US (On-site)
- Full Time or Part Time Full-Time/Part-Time
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