Senior Analyst, Health & Welfare Benefits

• Partner with Health & Welfare Team on leave and disability administration execution, approximately 50% of role
• Responds to and troubleshoots routine inquiries regarding benefits programs from HR community, mainly utilizing internal case ticketing system
• Assists Health & Welfare team with health (i.e. medical, dental, prescription, etc.) insurance administration. Assists with Annual Enrollment activities and the preparation and distribution of benefits communication and other materials (i.e. open enrollment and Plan information)
• Escalates complex benefits processing issues
• Maintains vendor contact to investigate discrepancies, claim issues, and provide information
• Identify needs for modifications or changes in plan administrative procedures
• Recommend improvements, revisions and amendments to update systems, programs, procedures and internal controls on an on-going basis
• Identify, research and follow-up on procedural and discrepancy issues (i.e. employee payroll deduction premium reconciliation, disability offsets), and provide recommendations for resolution
• Prepare schedules and perform tasks as assigned by Health & Welfare team, assisting with annual plan audits, government agency filings, and other special projects as they may arise, including but not limited to assignments relating to health and wellbeing plans, voluntary benefits, and in conjunction with Risk Management regarding Workers Compensation
• Support Wellbeing strategy and activities

• BA/BS or demonstrated experience in one of the following:
  Human Resources, Benefits or Management Information Systems
• Minimum 3 years’ experience in benefit space including analytical and practical experience in Benefits/Group Insurance supporting systems and integrations
• Proficient in detailed project plan development and management preferred
• Experience with implementation and transition management preferred
• Advanced Microsoft Excel skills required, including the ability to develop, analyze, and maintain complex reports; proficiency in Microsoft Word, PowerPoint, and other business applications
• Excellent problem solver and troubleshooting skills
• Excellent organizational skills; time management, and precise attention to detail
• Demonstrated critical thinking and analytical skills required. Ability to think through interdependencies and long-term implications
• Demonstrated ability to interact and communicate effectively with customers of all organization levels – ability to work as an individual contributor and collaboratively as a team member
• Professional, confidential, self-starter who is enthusiastic and comfortable with ambiguity
• Proficient computer skills (e.g., Web/internet, Windows, Word, Excel, PowerPoint, etc.)

Demonstrates expertise in Benefits Administration, including health and welfare programs, with strong analytical and problem-solving skills. Proficient in project management and communication, ensuring effective collaboration and support for organizational benefits strategies.

• Benefits Administration
• Analytical Skills
• Project Management
• Microsoft Excel
• Problem Solving

• Benefits Administration
• Analytical Skills
• Project Management
• Microsoft Excel
• Microsoft Word
• Microsoft Power Point
• Data Analysis
• Benefits Communication
• Disability Administration
• Payroll Deduction Reconciliation

• Problem Solving
• Organizational Skills
• Time Management
• Critical Thinking
• Effective Communication

• Health & Welfare
• Group Insurance
• Annual Enrollment
• Vendor Management
• Workers Compensation
• Wellbeing Strategy

• Case Ticketing System
• Windows
• Web/Internet