Kelly Education Account Manager - Norwalk, CT

14772 - Kelly Education Account Manager - Norwalk, CT

Norwalk, CT, USA | Sales/Business Development | Full-time

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey, you can apply your knowledge and passion to move people, organizations, and communities forward. You'll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team, we celebrate inclusion, caring, and collaboration. As a company, we value your contribution, we work with integrity, and we always put people first—so your impact really will change lives.

Our Kelly Education Account Manager is accountable for:

• Serving as the primary day-to-day partner for assigned clients, building strong relationships, understanding their workforce and staffing needs, and delivering responsive, high-quality service.
• Developing and executing local recruiting strategies to attract and build a pipeline of qualified talent. Partner with recruiting resources and leverage community outreach, events, referrals, and other sourcing strategies to support client staffing needs.
• Guiding new talent through the onboarding process and create a positive, seamless experience from offer through assignment. Ensure employees are prepared, informed, and supported as they begin working with Kelly Education.
• Managing the ongoing employee lifecycle, including performance coaching, attendance and engagement, employee concerns, feedback, recognition, retention strategies, and other talent-related needs in partnership with internal teams and client stakeholders.
• Overseeing the day-to-day delivery of staffing services for assigned accounts, monitoring fulfillment, employee performance, attendance, client satisfaction, and overall account health.
• Responding to client and employee concerns with urgency, professionalism, and sound judgment. Identify solutions, manage issues through resolution, and partner with appropriate internal stakeholders when escalation or additional support is needed.
• Tracking staffing activity, fulfillment, workforce trends, client feedback, performance metrics, and other key indicators to identify challenges, improve service delivery, and support business decisions.
• Identifying opportunities to strengthen client partnerships, retain and expand existing business, and introduce additional Kelly Education solutions that align with evolving client needs.

• Demonstrated ability to build and maintain strong customer, client, employee, or stakeholder relationships in a fast-paced, service-oriented environment.
• Strong critical-thinking skills and sound judgment, with the ability to assess situations, identify solutions, make timely decisions, and take ownership through resolution.
• Excellent written and verbal communication skills, with the ability to build credibility, present solutions, manage expectations, and communicate effectively with clients and stakeholders at all levels.
• Strong organizational and time-management skills, with the ability to manage multiple accounts, competing priorities, deadlines, and changing business needs.
• Ability to work effectively in a matrixed, cross-functional environment while also taking initiative and operating independently with limited day-to-day direction.
• Ability to use data, reporting, metrics, and trends to monitor performance, identify opportunities, evaluate outcomes, and support sound business decisions.
• Comfortable working in a dynamic environment where priorities can change quickly, while maintaining composure, professionalism, and a high level of customer service.
• Experience in account management,…