Director​/Sr. Director, UX & Human Factors, Medical Devices

Category:
Research

Job Schedule:

Posted Date: T14:00:06+00:00

Job Shift:

Ipsos Worker Classification:
Employee - Permanent Regular

Who We Are:

Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights.

Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we're proud to share we've received our Great Place to Work Certification for 2022!

About User Experience (UX):

UX covers all aspects of the end-user's interaction with a company, and its products. UX research is at the heart of user-centered design, which is based on the notion that design should be informed by research about users, their expectations, their activities, and their interactions with products. Ipsos believes that as part of a user-centered design process, every design decision should be informed in part by UX research.

Moreover, Ipsos believes that simply conducting evaluative UX research on completed designs is not as effective as conducting UX research throughout the process.

What makes this role important at Ipsos?

The Research Director is responsible for project leadership, commercial and sales bid approaches for project engagements. This position handles all phases of the UX product suite, including bidding and scoping, preparation, execution, and delivery. The Director position acts as an independent team leader, leading with little oversight while overseeing multiple projects.

What you can expect to be doing:

* The Research Director operates autonomously and confidently managing clients, leading projects and writing or designing deliverables. Acts as a mentor to researchers and research leads.

* Manage multiple research projects, which can include small and large-scale engagements.

* Execute all aspects of project management and execution through to delivery (research / design approach, execution, quality assurance, analysis, etc.).
· Manage final deliverables, reports and presentations to communicate insights. Ensure quality of all work performed by direct reports with regular review and interaction with researchers and research leads.

* Conduct reviews of deliverables when supervising projects.

* Maintain a solid understanding and familiarity with UX products and sales process. Work with team and COs to recommend approaches and bids with supervision.

* Work to improve the UX practice by focusing on areas of interest (e.g., Customer Journey, Mapping, training, onboarding, process improvement, etc.).

* Lead projects and act as a mentor to specialist positions.

* Practice and propose sound user-centered design approaches (UX research + design) to both clients and teams. Accept design challenges with poise and confidence ("find the good").

* Responsible for UX practice area. Create client-facing material (e.g., case studies, management briefings, etc.) and lead internal training and workshops.

* Identify sales opportunities and lead sales meetings; provide approach and bidding

* Foster collaboration by listening to team members and drawing on the ideas. Actively provide formal and informal constructive feedback with the intent to grow others. Support growth and development of research team, allocate time to provide coaching and mentoring.

* Communicate deliverables and possess ability to defend insights and recommendations in a constructive manner. Demonstrate strong presentation skills and anticipate client questions (and sometimes identify objectives the client might not see).

* Display a positive and constructive attitude while executing project activities and client concerns. Also, anticipate project and client risks and prepare team to mitigate risks.

This job might be the jo for you if…