End User Support Analyst
Job in
Norwalk, Fairfield County, Connecticut, 06860, USA
Listed on 2026-06-29
Listing for:
Capstone Search Advisors
Full Time
position Listed on 2026-06-29
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Desktop Support
Job Description & How to Apply Below
Fairfield County Hedge Fund is seeking a mid-level IT analyst to join the firm’s tech-support help desk team. The analyst will sit on the trading floor and provide operational support for firm-wide end user application and workstation hardware support.
Responsibilities- Install, maintain, and troubleshoot workstations, including performing software upgrades
- Provide support for market data and trade execution platforms
- Execute daily operational procedures, including morning system status checks, data center inspections, and managing trouble ticket workflows
- Participate in team meetings and collaborate effectively with colleagues
- Provide off-hours support as part of a rotating schedule with other team members
- 3+ years of experience providing technical support for workstations
- BA/BS in Computer Science or related field
- Strong problem-solving and troubleshooting skills related to workstation hardware, computer systems and applications
- Experience with all Microsoft desktop software, particularly Microsoft Windows 11 and Office 365
- Financial Services industry experience; familiarity with market data applications from vendors such as Bloomberg and Refinitiv
- Excellent interpersonal and communication skills (verbal and written)
- Ability to work independently and collaboratively in a dynamic, fast-paced environment, often working on several projects at once
- Familiarity with Backup, Desktop Patching, VMware, or Ivanti product suite is desiredli>
- Printer and/or print vendor management is desired
- Mobile Device Management (iOS/Android) is desired
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